Converged Communication Systems and Avaya IP Office Event: The Benefits of Server Edition and Fixing Common Support Issues
In recent years, as the practice of telecommuting has grown, it’s become more important than ever to give employees the ability to stay connected – whether they’re working in the office, at home or on the go. Avaya IP Office offers a solution for businesses looking to drive growth and connect home and remote workers. Avaya and Converged Communication Systems partnered to host an event on September 17 at the Avaya Demo Center in downtown Chicago to give current IP Office customers and those looking to buy IP Office the opportunity to learn more about the product.
The Avaya IP Office & Business Benefits Knowledge Transfer event had two parts with numerous breakout sessions addressing topics related to IP Office. In case you missed it, here are two of the topics addressed during the first part of the event: The benefits of IP Office Server Edition and how to address common IP Office support issues.
The Benefits of IP Office Server Edition
IP Office Server Edition provides advanced collaboration capabilities for office, mobile, and remote workers, with the ability to expand to accommodate up to 2,000 users in 32 locations. During a breakout session at the CCS/Avaya event, attendees learned about the various benefits of Avaya IP Office Server Edition, as well as converting to a full IP (VoIP/SIP) solution.
First of all, IP Office Server Edition allows for up to 512 SIP trunk channels per primary/secondary server and as many as 256 SIP trunk channels per expansion system. SIP trunks offer various benefits, such as increased reliability. Because SIP phone service rides over Internet connections, you can access it from multiple points. Additionally, it allows for proactive quality monitoring and is easy and inexpensive to scale – the service provider can simply press a button and add more lines. SIP trunks also made it possible for voice communication solutions to be available in the cloud, both public and private.
On top of the benefits of using SIP trunks, IP Office Server Edition offers other advantages. It’s all IP, comes bundled with a server inside, and it can be virtualized. Businesses using this solution can deploy multiple instances of IP Office and have a centralized point of management so that it’s easy to make changes for the whole organization.
Finally, IP Office Server Edition’s failover features mean that your business can avoid downtime: If an outage occurs, IP phones in active calls will remain connected, and idle phones will automatically switch to another server. Overall, IP Office Server Edition helps businesses enhance engagement, facilitate collaboration and achieve cost-effective expansion.
Common IP Office Support Issues and How to Fix Them
During a basic IP Office Manager administrative training session, attendees reviewed common problems and learned the steps they should take to help fix the issue. Here are four frequently requested support issues and what you should do if you encounter them to help your service provider solve the issue as quickly as possible.
1. You try to make an outbound call, and your call is denied. Your telephone display still has power. This is typically a provider-related issue. Check to see if you can make calls from extension to extension. If so, then your phone system itself is still in working order. You should also check to see if you can make inbound calls to your main number or a DID from your cell phone. Furthermore, if your voice provider has equipment onsite, see if it’s powered on and working. Taking these steps will help your service provider get to the root of the problem when you reach out to them.
2. A handful of the phones in the office have gone dark and aren’t working. This issue usually arises because the insert cards, expansion module, or one of your Power over Ethernet data switches isn’t working. If one phone has gone dark, find a phone that’s working and plug it in where the phone that isn’t working was located. If the second phone doesn’t work in that location either, something is wrong with the port. If the second phone does work, then the port is fine, and there’s something wrong with the first phone.
3. Your voicemail isn’t working: When you press the voicemail button, nothing happens. For IP Office Voicemail Pro clients, voicemail resides on the PC of a server within your environment. Subsequently, when your voicemail doesn’t work, that usually means the phone system can’t see the voicemail server. Check to see if the voicemail PC/server is turned off. Additionally, the voicemail application might have terminated abnormally, in which case restarting the application or rebooting the PC/server could help.
4. Callers get a busy tone when they dial your main number, but they can reach you via direct inward dialing (DID). Most client setups involve routing the main number through automated time conditions that reside on the Voicemail Pro PC/server. Try pressing your voicemail button: You’ll probably get a busy tone, which confirms that your Voicemail Pro PC/server is down.
In addition to contacting your service provider, you can turn to IP Office resources available online to help answer any questions you might have. Visit the Avaya knowledge base or access CCS self-help videos for assistance with tasks such as resetting voicemail passwords and changing names.
To learn more about Avaya IP Office and how it can benefit your business, contact us today at (877) 598-3999 or sales@convergedsystems.com.
Leave a Reply