Maintenance
Once you've successfully deployed Avaya IP Office, maintenance services can ensure reliable system performance and maximize the return on investment for your business. Converged Communication Systems, an Avaya partner, and Avaya Global Services - an organization that manages large sites (1,000 plus) and national account chains - offer expert maintenance services for IP Office for organizations of all sizes, from small businesses to large enterprises.
IP-based systems like Avaya IP Office have the ability to handle mobile communications requirements and streaming multimedia. Like all solutions run by computer systems, IP Office requires regular maintenance to continue operating optimally and to stay secure. Keeping your Avaya system in good working order will help you provide reliable service to your customers and prevent the considerable costs associated with downtime. Typically, a midsize business will have 14 hours of downtime each year and lose $110,000 for each hour - totaling more than $1.5 million in lost revenue, according to Avaya. Therefore, identifying and fixing issues before they escalate to the point of causing downtime.
Avaya offers full-coverage maintenance services to keep your communications solution performance at an optimal level. Avaya partners such as CCS can assist with onsite support. Additionally, Avaya maintenance coverage gives you access to the Avaya Knowledge Base, which contains all of the information and solutions Avaya experts use to address maintenance issues. The Avaya Support Website also includes the most recent service packs for IP Office and other product releases.
By creating an account on the Avaya Support Website, you'll also gain access to Avaya HealthCheck, a free Web-based tool that can compare your system administration to Avaya's recommended configuration. The tool allows businesses and Avaya partners to identify configuration errors, which can lead to outages.
Additionally, businesses with Avaya maintenance agreements can opt for additional value added services, such as advance parts replacement (advance replacement of parts for covered products by the next business day or, in some cases, 4 hours) and terminal replacement (next business day shipment of terminals).
For current Avaya maintenance customers, CCS can provide assistance with account management to make sure that you have the coverage you need for your equipment and that your maintenance plan fits your needs. CCS can create an IP Office maintenance plan that will boost productivity and promote optimal system performance: In fact, our expert support and quick response and resolution times have allowed us to achieve a 99% customer retention rate. Let us take care of IP Office support and maintenance so that you can focus on running your business.
CCS Avaya maintenance support packages include standard onsite business service from 8 to 5, Monday through Friday. Additionally, our experienced and certified telephony support engineers are available to help with business critical issues 24/7. Your company also has the option of weekend support, time and materials support, and remote programming assistance. Finally, we can provide network monitoring and diagnostic services.
Overall, maintenance services are crucial to keep your Avaya solution operating optimally and avoid the lost revenue associated with downtime. To learn more about Avaya Global Services and CCS maintenance services for IP Office, contact CCS today: sales@convergedsystems.com or (877) 598-3999.
