Avaya OneCloud Contact Center as a Service (CCaaS)

Like all relationships, strong connections between consumers and companies can't exist without effective communication. Today's customers want to contact you not only by calling but also by instant messaging, emailing, texting and chatting online. To live up to their expectations and deliver the kind of customer experience (CX) that inspires lasting loyalty, you need a modern contact center solution that gives your agents all the tools they need to deliver fast and convenient service in the smartphone era: Avaya OneCloud Contact Center as a Service (CCaaS).

This advanced contact center platform from a long-standing leader in the enterprise communication solution space utilizes artificial intelligence (AI) to empower your agents to give customers personalized assistance and resolve their issues as quickly as possible. With the power of the cloud, your contact center team can easily work from anywhere and craft the kind of CX that keeps clients coming back.

Here are just a few of the platform's notable features:

• Omni-channel communications
  • Voice
  • Email
  • Web chat
  • SMS
  • MMS
• Robust reporting and analytics
• Browser desktop with a built-in web-based phone for an optimal employee experience
  • Manage all communication channels in one place
• AI-driven skills-based voice and digital routing
• End-to-end call recording with Advanced Encryption Standard (AES) 256-bit encryption
• Live monitoring capability for contact center supervisors
• Coaching and e-learning tools
• AI-powered agent prompts and workflow action initiation
• Agent screen recording for process improvement purposes
• Automated transcription of voice interactions to minimize after-call work
• Quality management features for individual interaction assessment to enhance agent performance reviews
• And more

This cloud-based contact center platform from Avaya is cost-effective and can drive productivity and efficiency for your organization in numerous ways. These are some of the reasons why businesses choose Avaya CCaaS:

• Easy scalability
• Support for remote and home workers
• Simple deployment
• Automatic upgrades and deployment of new features
• Compliance with HIPAA and PCI
  • o Data redaction feature
• Self-service admin capabilities
  • Platform configuration to suit your specific needs
• Staff scheduling and forecasting tools

This solution is available via public or private cloud, depending on your requirements and preferences. If you're not ready to migrate to the cloud but want to avoid the upfront costs and separate support contract negotiation involved in the perpetual license purchase model, this solution is also available through Avaya OneCloud Subscription, a novel method for purchasing software and devices from this supplier.

If you're interested in learning more about Avaya OneCloud CCaaS, our team can provide you with additional details and help you determine whether this solution is right for your business. As a well-established Avaya partner, our telephony experts can also keep your communication solutions running optimally with installation, maintenance and ongoing support. Additionally, if you're already an Avaya customer, we can offer you the latest deals and discounts.

Contact us today at 877-598-3999 or email sales@convergedsystems.com for details.