Nationwide Service

CCS Phone System Online Support:

Converged Communication Systems' Support Group proudly presents your business with easy to user administrative and end user tech tip guides.

Administrative Tech Tips:

Reviews Partner, Merlin & IP Office Time Changes.

Partner Admin Guide: Best Results See Page 99+.

Customize Caller's Experience by ICLID Routing.

Helps setting up voice mail to email/text device.

Group intercom paging through telephone sets.

Step by step on how to swap Extensions.

Setting up a phantom extension.

Gives voice mail to phantom/real extensions.

End User Guides:

Reviews voice mail options - See Page 8 for best.

End User Booklet for 5410 & 5420 Digital Sets.

End User Booklet for 4400 & 6400 Digital Sets.

Need More Assistance: Avaya Self-Service Website

For further Avaya support on legacy equipment.

  1. Locate the make, model and release of your system.

    Partner ACS Customers:

    On any DISPLAY phone, press FEATURE 59. On the display it will indicate PACS release. If this does work you have a Partner ACS system. If doesn't work you have a Partner II or Partner Plus.

    Merlin Legend / Magix Customers:

    On any DISPLAY phone, press an SA button, speaker, *05. On the display it will indicate your release.

    IP Office Customers:

    On the administrative PC, launch Manager and pull a fresh config. When you select File - Open a window will appear indicating the release. Or if you are in a configuration, left click on Control Unit and next to you processor is the release.

  2. Once you have located your release go to customer support and enter the name and release in the upper right hand corner of the page in the search area. The more specific you get in the search area the more specific responses you will get back. For example, "time change" versus "Partner R3 time change".

    CCS strives to provide expert support, feel free to contact our support group for additional assistance. Don't forget to inquire about our in-house maintenance programs.

Contact Form


Video Channel

View more


2930 Central Street
Evanston, Illinois 60201

Phone: (877) 598-3999

Nationwide Network
Operations Center
Evanston, Illinois 60201

For our IT / Managed Services Division Visit: www.StratosphereNetworks.com

view all


Minnesota Location: Minneapolis, Minnesota 55435
Minnetonka, Minnesota, 55305
St. Paul, Minnesota, 55101

Wisconsin Location: Milwaukee, Wisconsin 53202

New York Location: New York, New York 10038
Manhattan, New York, 10005

Florida Location: Fort Lauderdale, Florida 33309
Miami, Florida, 33131

Los Angeles Location: Lake Forest, California 92630
Westlake Village, California, 91361

Santa Barbara Location: Santa Barbara, California 93101
Michigan Location: Grand Rapids, Michigan 49503

San Francisco Location: San Francisco, California 94105

Texas Location: Dallas, Texas 75243

Ohio Location: Columbus, Ohio 43219

Indiana Location: Indianapolis, Indiana 46240

Iowa Location: Des Moines, Iowa 50266

Missouri Location: St. Louis, Missouri 63005
Seattle Location: Seatac, Washington 98148

Detroit Location: Romulus, Michigan 48174

Illinois, Northbrook Northbrook, Illinois, 60062

Illinois, Rosemont Rosemont, Illinois, 60018

Illinois, Schaumburg Schaumburg, Illinois, 60173

Illinois, Chicago Chicago, Illinois, 60611
Chicago, Illinois, 60661

Illinois, Oak Brook Oak Brook, Illinois, 60523