Avaya news round-up: CCS upgrades Avaya IP Office for large insurance provider
In Avaya news, Converged Communication Systems (CCS) assisted a client with Avaya system updates. Additionally, Aragon Research recognized Avaya as one of the top intelligent contact center solution suppliers for the 5th year in a row. Keep reading for details.
CCS and Avaya monthly wins
The team at CCS helped a large insurance provider with 17 sites successfully update their Avaya IP Office Server Edition, SBC and Call Center. The insurance company is an established CCS client and relies on our team for all maintenance and support for their Avaya network.
Avaya News
The Aragon Research Globe™ for Intelligent Contact Centers (ICC) 2024 report recognizes the Avaya Experience Platform as a top intelligent contact center solution due to its utilization of artificial intelligence to enhance customer experiences with features such as virtual agents.
The supplier announced the award in a January 16 press release titled, “Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Center Solutions, Transforming the Contact Center with AI while Enhancing the Customer Experience.”
With the Avaya Experience Platform, businesses can achieve the following:
- Connect with customers via their preferred channels (chat, email, social, messaging, etc.).
- Enhance and personalize customer and employee experiences.
- Improve connectivity with third-party apps (e.g., solutions utilized to construct virtual agents) with an API-first strategy.
- Achieve innovation without disruption via hybrid cloud deployments that allow businesses to still use on-premises communications and contact center solutions.
- And more
“Avaya’s multi-cloud approach, reinvigorated leadership team, and refreshed products make the company one to watch,” Aragon Research CEO and Founder Jim Lundy said, according to Avaya’s press release.
The CCS team is available to assist you in exploring your Avaya solution options. As a longtime Avaya business partner, we provide best-in-class installation, maintenance and support services. On top of that, we can extend the latest deals and promotions to Avaya clients. Take the first step toward better communications and enhanced customer experiences today by calling 877-598-3999 or emailing sales@convergedsystems.com.
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