Avaya Phone System Support and Services

Converged Communication Systems (CCS) provides premier nationwide phone system support and maintenance services for both telephone and data equipment for all business needs, whether you run a small business or large enterprise.

If you are a current Avaya maintenance customer, we can help manage your account to ensure all appropriate equipment is covered and that you find the best plan based on your unique requirements.

Focusing on industry-leading Avaya systems and IP telephony solutions, the CCS team provides a complete telecommunication package.

Our packages include

• Dial-tone and internet services
• Industry-leading phone solutions
• Superior professional services
• Installation services
• Exceptional nationwide post-installation maintenance and support.

We have achieved a 99% customer retention rate by providing expert support with quick response and resolution times.

Avaya Updates and Upgrades

Whether you require a major forklift upgrade, partial upgrade, or software updates, you need a reliable certified Avaya partner to handle purchasing and installation. That’s where we come in.

If your current system has reached End of Manufacturer Support (EoMS) status, we can upgrade you to a newer release to ensure optimal operations, security, and continued support.

The CCS team can also assist with the following:

• Avaya IP Office Support Services (Avaya IPOSS)
• Avaya Software Support Plus Upgrade (SSU)
• Avaya Aura Communication Manager upgrades

Avaya System Installation

CCS provides voice telephony equipment and data networking equipment with enhanced service, support, and maintenance for all Avaya solutions and products.

We have a full in-house support team ready to help with

• Avaya equipment
• Avaya installation
• Avaya training
• Avaya programming
• Avaya support
• Avaya maintenance services

We are a fully certified and authorized sales and support group that is here to help you with your voice and data project. Avaya Global Services (AGS) is an organization that handles the national account chains as well as large sites (1,000+) and works with our support group on an everyday basis to provide enhanced Avaya professional services.

CCS Nationwide Avaya Support Group

From coast to coast, our Avaya maintenance plans ensure that your technology investment is secured and monitored. From simple moves, adds, or changes to more complex applications such as VoIP, unified messaging, and voice/data multi-site networking, let the CCS support group assist in your next voice and data project.

Avaya Phone System Programming, Training, Installation, and Maintenance

Avaya stands out because of their programming, easy-to-use support resources, and management tools. Our Avaya training services involve full end user and administrative training to maximize your return on investment.

If you want to outsource phone system programming or opt for a fully managed solution, the CCS Avaya programming support group can perform remote moves, adds, and changes.

Data Network Services

CCS can help you build and maintain your data network and infrastructure. Connect with our team for remote monitoring services and diagnose issues. We can serve as your telephony and IT advisors, leveraging decades of hands-on experience.

Avaya International Services

Avaya Global International Services and Converged Support Group Nationwide coverage allows companies faster responses to business-critical communication operational issues that businesses are exposed to on a daily basis. The CCS nationwide support and maintenance team with Avaya's Global Service coverage, provides premier service, programming, installation, maintenance and all other related IT and telecommunication support requests.

We cover communication solutions including

• Business telephone systems
• VoIP telephony solutions
• Complex telephony applications (CTI, contact center, call center, call accounting, voicemail, unified messaging and communication, IP softphones and trunking, etc.)
• Telephone service
• IP phone service
• Data internet service

We’ll serve as your greatest ally regarding IT and telephony advisory services and support.

Our team helps businesses leverage technology by partnering with a number of third-party communication, data networking, and telephony providers to create a complete end-to-end telecommunication and IT solution. Our goal is to provide quick response times, knowledgeable service and support staff, nationwide coverage, extended and critical business hours, and more.

The CCS nationwide support team leverages our centrally located Chicago distribution, dispatch, support, and monitoring headquarters to assist businesses from coast to coast with local support offices to help with onsite needs.

Avaya Global Services is based out of Denver, Colorado, which allows enhanced monitoring services for enterprise class customers to provide customers on the enterprise level high level of reliability for those telephony and IT applications that need 99.999% uptime.

Contact our CCS sales team for more information at 877-598-3999 or sales@convergedsystems.com.