Nationwide Service

Avaya Remote Support

The CCS Support Group and Avaya Global Services work together to provide excellence in worldwide support. With the onset of IP telephony, computer integration, and Avaya’s open standards, our remote support services have increased. Anytime our CCS Support Group deploys a new system we have remote access to critical applications (if you elect for a CCS extended warranty policy). This allows us for quicker diagnosis and problem resolution, quicker replacements, quicker troubleshooting, and quicker remote assistance for general questions.

The CCS Support Group monitors and maintains your switches remotely nationwide and resolves 99% of tickets remotely. In case that you do require a site visit, the CCS and Avaya support group will open a ticket and resolve the issue onsite.

CCS SNMP telephone monitoring is available upon request. This allows even more access to items on your network and when errors pop up the CCS Support group will be notified. The CCS and Avaya Chicago support center will dispatch an internal support agent to immediately resolve issues.

Contact the CCS Support Group at 877-598-3999 for additional questions about our support programs as well as pricing. Our CCS Support Avaya Chicago maintenance center is ideally located near downtown Chicago. This allows customers both on the east and west coast to be serviced appropriately and quickly.

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2930 Central Street
Evanston, Illinois 60201

Phone: (877) 598-3999

Nationwide Network
Operations Center
Evanston, Illinois 60201

For our IT / Managed Services Division Visit: www.StratosphereNetworks.com

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Minnesota Location: Minneapolis, Minnesota 55435
Minnetonka, Minnesota, 55305
St. Paul, Minnesota, 55101

Wisconsin Location: Milwaukee, Wisconsin 53202

New York Location: New York, New York 10038
Manhattan, New York, 10005

Florida Location: Fort Lauderdale, Florida 33309
Miami, Florida, 33131

Los Angeles Location: Lake Forest, California 92630
Westlake Village, California, 91361

Santa Barbara Location: Santa Barbara, California 93101
Michigan Location: Grand Rapids, Michigan 49503

San Francisco Location: San Francisco, California 94105

Texas Location: Dallas, Texas 75243

Ohio Location: Columbus, Ohio 43219

Indiana Location: Indianapolis, Indiana 46240

Iowa Location: Des Moines, Iowa 50266

Missouri Location: St. Louis, Missouri 63005
Seattle Location: Seatac, Washington 98148

Detroit Location: Romulus, Michigan 48174

Illinois, Northbrook Northbrook, Illinois, 60062

Illinois, Rosemont Rosemont, Illinois, 60018

Illinois, Schaumburg Schaumburg, Illinois, 60173

Illinois, Chicago Chicago, Illinois, 60611
Chicago, Illinois, 60661

Illinois, Oak Brook Oak Brook, Illinois, 60523