Avaya Remote Support
The CCS Support Group and Avaya Global Services work together to provide excellence in worldwide support. With the onset of IP telephony, computer integration, and Avaya’s open standards, our remote support services have increased. Anytime our CCS Support Group deploys a new system we have remote access to critical applications (if you elect for a CCS extended warranty policy). This allows us for quicker diagnosis and problem resolution, quicker replacements, quicker troubleshooting, and quicker remote assistance for general questions.
The CCS Support Group monitors and maintains your switches remotely nationwide and resolves 99% of tickets remotely. In case that you do require a site visit, the CCS and Avaya support group will open a ticket and resolve the issue onsite.
CCS SNMP telephone monitoring is available upon request. This allows even more access to items on your network and when errors pop up the CCS Support group will be notified. The CCS and Avaya Chicago support center will dispatch an internal support agent to immediately resolve issues.
Contact the CCS Support Group at 877-598-3999 for additional questions about our support programs as well as pricing. Our CCS Support Avaya Chicago maintenance center is ideally located near downtown Chicago. This allows customers both on the east and west coast to be serviced appropriately and quickly.