Kerauno

Kerauno is a cloud-based software platform that connects peoples, processes and software around business workflows, communications and intelligence. Workflows are processes used by businesses to communicate with one another. Kerauno's platforms are designed to increase the speed and improve efficiency of daily business operations.

Features

• Drag and drop call flow builder
• Single pane of glass UC management
• Option for full voice MOS scoring
• 160 present reports
• Call and action tags
• In-call analytics with cradle-to-grave reporting
• Call detail reports
• Report scheduling

Unified Communications features

• Single inScreen Solution
  • Users can access all business communication functions in one location.
    • CRM
    • Kerauno QuickLearn
      • Training and on-boarding new employees
    • Kerauno RealMobile
      • Users can access the Kerauno interface on mobile.
• Visual call control
  • Employees can see who is available and not available to take calls.
• Analytics
  • Kerauno software can track call lifecycles, tag calls, collect data, and generate custom reports to predict outcomes.

Benefits

• Improve customer service
• Pinpoint system errors in the event of a dropped call
• Better understanding of customer interactions and employee performance.
• Call flow efficiency reporting that identifies why customers are calling in, hold times, etc.
• Single inScreen Solution - brings everything into a central hub.
• Drag and drop workflow
• Visually designed call flows
• Reporting & analytics

Chat+

• File sharing, quick communication to increase productivity, and easy collaboration with team members in a central platform.

Contact Center

• CRM integrations combined with Kerauno's Single inScreen Solution interface and agent analytics allows business contact centers to promote productivity and improve customer service.

Integrations

• Salesforce
  • Look up customer information from inbound and outbound callers - ensuring that agents have the most important information at their fingertips.
• Jira
  • Kerauno and Jira integration creates tickets from incoming calls to a specific ring group.
• Webhooks
  • Lookup data from a CRM or ERP system.
  • Write data out to a recordkeeping or reporting system from your call or message flows.
  • Connect Kerauno to a custom API to perform calculations or recommendations to your customers, employees, or partners.

To contact the Converged Communications team, send us an email (sales@convergedsystems.com) or call us at (877) 598-3999. Choosing the correct call monitoring solution(s) for your office is a key driver in optimizing company performance and productivity. Let Converged Communication Systems provide the best-in-class solutions and support for your business.