Posted on: February 2, 2026
Executive Summary Large organizations continue to depend on Avaya Aura to support mission-critical voice and contact center operations. As environments grow more complex and hybrid work becomes standard, IT leaders are evaluating support risk, security posture, and long-term direction. This guide answers the most common Avaya Aura questions and explains how we support enterprises that keep, modernize,… Read more
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Posted on: January 22, 2026
Many organizations continue to rely on Avaya IP Office to support daily operations. As systems age and business requirements evolve, IT leaders are asking clear questions about support, security, remote work, and cloud options. This guide answers the most common Avaya IP Office questions and explains how we support organizations whether they keep, modernize, or migrate. Key… Read more
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Posted on: July 31, 2025
In Avaya news for July 2025, the communication solution supplier has announced plans to add support for Anthropic’s Model Context Protocol (MCP) to the Avaya Infinity™ platform later this year, according to a press release. MCP enables artificial intelligence models to securely interact with data sources, APIs, external tools and user context. As part of… Read more
Filed under: Technology News by ccsmarketing
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Posted on: April 28, 2025
In Avaya news for April 2025, the communication solution supplier announced the new Avaya Infinity™ platform. Additionally, the provider’s partner program received recognition from CRN, a brand of The Channel Company. Avaya also announced the results of a study on the impact of AI in the contact center. Keep reading for details. Since we… Read more
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Posted on: January 31, 2025
Most of the existing Avaya clients we talk to are dissatisfied with their current Avaya support provider. That’s where we come in. You can rely on Converged Communication Systems (CCS) to ensure you have an excellent customer experience. In Avaya news for January 2025, the CCS team continues to provide white-glove service to clients in… Read more
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Posted on: January 3, 2025
Are you getting as much as possible out of your investment in Avaya IP Office? If your answer to that question is anything other than a confident “yes,” you could benefit from a training session led by the Avaya experts at Converged Communication Systems (CCS). The CCS team hosted one of these educational sessions on… Read more
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Posted on: October 31, 2024
In Avaya news for October 2024, the provider showcased a new Virtual Operations Manager concept at GITEX Global in Dubai. Additionally, the company bolstered partnerships with Dubai Police and Verint. Keep reading for more Avaya news and announcements. The communications solution supplier has issued the following press releases since we posted our last Avaya news… Read more
Filed under: Technology News by ccsmarketing
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Posted on: September 27, 2024
In Avaya news for September 2024, the Converged Communication Systems (CCS) team is upgrading the Avaya IP Office system of a globally recognized toy manufacturer. Keep reading for additional Avaya news and announcements. CCS and Avaya monthly wins: Avaya IP Office upgrade for toy manufacturer The client – a globally recognized toy company known for… Read more
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Posted on: August 29, 2024
In Avaya news for August 2024, the supplier announced the appointment of new regional leaders who will leverage enterprise customer experience (CX) expertise to promote organizational growth. Continue reading for details. Since we published our last Avaya news round-up, the communications solution provider has issued the following press releases. 1. “Avaya Appoints Cameron Thomson To… Read more
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Posted on: August 20, 2024
When was the last time you updated your Avaya Secure Sockets Layer (SSL) certificates? Ensuring those security certificates are current should be at the top of your to-do list. Renewing these certificates is a crucial aspect of Avaya system maintenance that businesses frequently overlook. Here’s why SSL certificates matter for Avaya system functionality and how… Read more
Filed under: Converged Tips by ccsmarketing
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