Nationwide Service

Avaya IP Office Software Support

Effective and reliable communications solutions that allow workers to connect with each other and customers across multiple devices and channels are essential for businesses looking to stand out from the crowd in today's competitive marketplace. Avaya IP Office Virtual Server Edition offers a cost-effective and powerful way for midmarket companies to boost both employee and customer engagement with advanced voice, video, and mobile communication capabilities. In order to maximize your return on investment, it's crucial to maximize uptime and ensure optimal IP Office performance. That's where the IP Office Support Services offer comes in.

As an Avaya Partner in Customer Excellence, Converged Communication Services can collaborate with Avaya to deliver expert IP Office Software Support (IPOSS) for your company. Avaya's base IP Office Support Services offer includes remote technical support for both hardware and software during business days (8x5x5). Additionally, the offering will provide your business with major software upgrade licenses, on top of software patches and updates. The base IP Office Support Services package also includes security-enhancing virtual private network technology (SSL-VPN), accelerated resolution time, diagnostic access, and enhanced remote connectivity through secure socket layer.

Avaya Online Support

The base IPOSS offering gives businesses with IP Office access to the intuitive Avaya Support Website. The site has a number of helpful features, including the Avaya Knowledge Base for education and self-service and an online service request option. You can get assistance from the Avaya virtual agent, Ava, who uses question recognition and natural language to help Avaya customers solve common issues. Support portal users can also consult with a live Avaya agent through chat, voice, and/or video.

Furthermore, you'll find support documentation organized by product and a Total Service Outage button that provides access to Avaya experts who specialize in recovering total outages - among other services that aim to help you resolve your issues as quickly as possible and achieve peak performance for your Avaya products.

Additional IPOSS Options

Avaya IP Office customers have the option to add other services to the IPOSS base offering. CCS can consult with you and help you determine which options would benefit your business the most. These value-added options include remote support 24 hours per day, 7 days per week, 365 days per year. There's also Advance Parts Replacement, which involves next-business-day or four-hour delivery, depending on the urgency of the situation. Additionally, you can opt to have a technician come on-site to replace the part within four hours or the next business day. Signing up for value-added services for advance parts replacement helps your business save money, since you won't have to worry about stocking extra parts.

Advantages of IP Office Support Services

IP Office Support Services benefit businesses in many significant ways. First of all, by leveraging the expertise of both CCS and Avaya (combined with secure, high-speed remote connectivity), you'll achieve faster problem resolution and maximize uptime. Furthermore, customized support services and access to software patches and upgrades will help your business maintain favorable IP Office performance. You can rest assured that Avaya and CCS will work to solve any technical issues as quickly as possible, in addition to handling your day-to-day service needs. By purchasing IPOSS, your company will ensure the delivery of consistent, reliable support that will keep your Avaya solution operating optimally.

For more information about IPOSS and how this offering can benefit your business, contact the CCS sales team today: sales@convergedsystems.com or (877) 598-3999.

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2930 Central Street
Evanston, Illinois 60201

Phone: (877) 598-3999

Nationwide Network
Operations Center
Evanston, Illinois 60201

For our IT / Managed Services Division Visit: www.StratosphereNetworks.com

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