CCS Phone System Online Support:

Converged Communication Systems' Support Group proudly presents your business with easy to user administrative and end user tech tip guides.

Administrative Tech Tips:

End User Guides:

Need More Assistance:  Avaya Self-Service Website

For further Avaya support on legacy equipment.

1.  Locate the make, model and release of your system.

Partner ACS Customers:

On any DISPLAY phone, press FEATURE 59. On the display it will indicate PACS release. If this does work you have a Partner ACS system. If doesn't work you have a Partner II or Partner Plus.

Merlin Legend / Magix Customers:

On any DISPLAY phone, press an SA button, speaker, *05.  On the display it will indicate your  release.

IP Office Customers:

On the administrative PC, launch Manager and pull a fresh config. When you select File - Open a window will appear indicating the release. Or if you are in a configuration, left click on Control Unit and next to you processor is the release.

2. Once you have located your release go to customer support and enter the name and release in the upper right hand corner of the page in the search area. The more specific you get in the search area the more specific responses you will get back. For example, "time change" versus "Partner R3 time change".

CCS strives to provide expert support, feel free to contact our support group for additional assistance. Don't forget to inquire about our in-house maintenance programs.