Interactive Voice Response (IVR)

Small to large businesses have used IVR for decades. It provides businesses with more self-service options, which can be pushed out to clients and prospects to optimize opportunities and enhance customer service. While some advanced IVR solutions are still relatively expensive, hosted IVR solutions and private customizable options have become accessible for clients with outdated telephone and IT infrastructure, as well as companies with newer systems in place.

It's crucial for companies to consider IVR to meet the growing consumer demand and preference for self-service. In fact, the IT research and advisory firm Gartner has predicted that, by 2020, customers will manage 85 percent of their relationship with the enterprise without interacting with other people. Therefore, increasing self-service options with an IVR solution is important for companies seeking to meet their clients' needs and provide the high-quality customer service that's essential to success.

Businesses that do not want to invest in upgrading or replacing their current phone systems can leverage a cloud IVR, hosted IVR, Avaya IVR, or private IVR solution. This allows your business to customize the scripts and database interaction to overlay your current telephone service and system. You'll gain access to state-of-the-art features while keeping your existing phone system in place.

If you are a loan collections agency seeking a way to optimize your technology investment, look no further. Converged IVR solutions provide multiple options that will allow you to rip and replace or simply overlay IVR features for your business. Our IVR offerings will allow your business to boost collector productivity and effectiveness.

Inbound IVR and outbound IVR with predictive dialers can be leveraged as a standalone solution or fully integrated within your existing telephony infrastructure solution. With IVR, your agents can access customer databases and telephony resources to perform their responsibilities effectively, whether they're in the office or working remotely.

Businesses with a high volume of calls that don't require end user interaction can benefit from implementing an IVR and Contact Center to optimize labor resources. IVR solutions can provide callers with self-help options and connect them with in-house representatives if those options prove insufficient.

For restaurants with issues handling the reservations desk, implementing an IVR solution will allow multiple locations to incorporate a centralized system, which can overlay and provide the same look and feel for a restaurant chain. IVR also allows you to customize the caller's experience while still using a centralized system.

If you're seeking an easy way to contact your clients or patients to remind them of an upcoming reservation, IVR solutions can help. Reduce your labor costs and optimize your processes using IVR technology.

For more information about IVR and what it can do for your business, contact our solutions team at (877) 598-3999 or email us at sales@convergedsystems.com.