CCS Service Center
CCS IMPLEMENTATION GOAL: To provide a complete installation with
minimal downtime and disruption to your business.
 1.
Installation, Programming, and Training
Here is an example of the step by step CCS implementation
process that allows us to achieve our goal:
STEP ONE
Information Gathering: You will be assigned a Project Manager who
will guide you throughout your project. During this time, your project
manger will review your upcoming project in full detail, set the
level of expectations, and coordinate installation/training dates.
STEP TWO
Pre-Installation and Remote Programming: Based off all the information
gathered, your solution will be pre-programmed at our offices.
STEP THREE
Installation: Since over 90% of our customers request an after-hours
installation, we believe it is senseless to charge overtime labor.
We will be flexible in setting you install date and time after-hours
at no additional charges. Your installation team, including your
project manager, will install your pre-programmed solution to allow
for a smooth transition. Any further modifications will be completed
at this time.
STEP FOUR
First Day of Business Coverage: We will be onsite for first day of
business coverage. This includes making any final changes to your
setup as well as training. Training includes full end user and administration
training. You will also be provided customized administration guides
based on your needs.
STEP FIVE
Post-Implementation Support: We provide in-house maintenance and
support services. By having all our service resources in-house, our
team is ready and able to assist you.
2.
Post-Warranty Maintenance Programs
We offer our customers the option of a CCS or manufacturer based
post-warranty maintenance policy. Almost all of our customers elect
our CCS services because it offers the same coverage and response
time at a lower price with a personal approach.
CCS Nationwide Support Group
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