IP Office Virtual Server Edition

It's increasingly important for companies to have communications solutions that allow their employees to connect with colleagues and customers from any location and any device. Additionally, small and midsize businesses need communications systems that fit their budgets and that can easily expand to accommodate growth.

Avaya IP Office Virtual Server Edition - which boosts customer and employee engagement with cost-effective, flexible collaboration capabilities - fulfills all of those requirements. As an Avaya Partner in Customer Excellence, Converged Communication Systems can help you deploy and maintain IP Office Virtual Server Edition for your business.

IP Office Virtual Server Edition is a software-only offering that allows businesses to load up Avaya's IP Office Server Edition on their own VMware server infrastructure or any other virtual server. Please note that Avaya doesn't provide the virtual server software and hardware.

Virtualization offers various benefits for your business. For example, using virtual machines can contain server costs (on top of power and cooling expenses), since a number of virtual machines can operate on one physical server. In fact, virtualization projects can potentially save enterprises 20 to 50 percent as a result of greater speed, higher quality of service, and increased flexibility and agility, according to Gartner.

Virtual machines are easier to deploy and scale, and they can allow for more effective disaster recovery and less downtime than physical machines. Furthermore, through virtualization, companies can gain access to tools that simplify maintenance and monitoring. Finally, deploying virtual machines lays the groundwork for businesses to transition to next-generation IT solutions, such as the cloud.

Avaya IP Office is the top-selling business telephone system for small to midsize businesses, and Server Edition in particular offers a number of benefits for your business. It can grow with your company, allowing for easy and economical scaling to as many as 2,000 users in up to 32 locations. IP Office Server Edition also ensures you won't lose your ability to communicate in the event of an outage: IP phones in active calls will stay connected, while idle phones will re-register to another server.

In addition, Server Edition gives employees the tools they need to work effectively and connect with their coworkers no matter where they are or what device they're using. Set calls to ring simultaneously on office phones and workers' iPhones or Android devices. The Avaya mobile app also lets users instant message colleagues, control conference calls, and perform basic functions such as transfer, hold, and mute.

Furthermore, IP Office communication capabilities aren't limited to phones. Users can embed Avaya communications in desktop applications such as Microsoft Lync, Outlook, and Salesforce. While working in those applications, you can instant message coworkers, check their presence to see if they're available, and call them with one click.

IP Office Virtual Edition can also integrate with Avaya call center and contact center solutions - such as Avaya IP Office Contact Center (IPOCC), Avaya Contact Center Select (ACCS), Avaya Compact Contact Center (CCC), and Avaya Customer Call Reporter (CCR). These applications will enhance call and contact center performance and give your business the ability to provide top-notch customer service.

If you decide IP Office Virtual Edition is the right communications solution for your business, CCS has a full in-house support team that can provide Avaya professional services - including installation, maintenance, service, supporting, training, and upgrades. To learn more about IP Office Virtual Edition, contact the CCS sales team today: sales@convergedsystems.com.