CCS
Service Center
CCS IMPLEMENTATION GOAL: To
provide a complete installation with minimal downtime and disruption to your
business.
 1.
Installation, Programming, and Training
Here is an example of
the step by step CCS implementation process that allows us to achieve our goal:
STEP ONE:
Information Gathering: You will be assigned a Project
Manager who will guide you throughout your project. During this time,
your project manger will review your upcoming project in full detail,
set the level of expectations, and coordinate installation/training
dates.
STEP TWO:
Pre-Installation and Remote Programming: Based off all
the information gathered, your solution will be pre-programmed at our
offices.
STEP THREE
Installation: Since over 90% of our customers request
an after-hours installation, we believe it is senseless to charge overtime
labor. We will be flexible in setting you install date and time after-hours
at no additional charges. Your installation team, including your
project manager, will install your pre-programmed solution to allow
for a smooth transition. Any further modifications will be completed
at this time.
STEP FOUR
First Day of Business Coverage: We will be onsite
for first day of business coverage. This includes making any final
changes to your setup as well as training. Training includes full end
user and administration training. You will also be provided customized
administration guides based on your needs.
STEP FIVE
Post-Implementation Support: We provide in-house maintenance
and support services. By having all our service resources in-house,
our team is ready and able to assist you.
2. Post-Warranty
Maintenance Programs
We offer our customers the
option of a CCS or manufacturer based post-warranty maintenance policy.
Almost all of our customers elect our CCS services because it offers
the same coverage and response time at a lower price with a personal
approach.
CCS Nationwide Support Group
Check out CCS Online Support for
the latest Tech Tips, End User Guides, Frequently Asked Questions and much much
more....
From coast to coast, Converged Communication Systems'
maintenance plans allow you to feel more comfortable that your technology
investment is secured and monitored. From simple moves, adds,
or changes to more complex applications such as VoIP, Unified Messaging,
and voice/data Multi-site networking, let the Converged Communication
Systems support group assist in your next voice and data project.
For more information on our service offerings
and coverage click Services or
for online support for tech tips, user guides and frequently asked
questions click Online
Support.
Contact our CCS sales team for more information
at 847-424-1500
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