Solutions

Converged Communication Systems can help your business grow and succeed by leveraging various communications solutions. Adopting new technologies that increase productivity and facilitate collaboration is critical for businesses of all sizes seeking to become more efficient and stand out in today's marketplace. If you're looking to optimize operations and keep a progressively more mobile workforce connected while still containing costs, consider the following solutions that can help your business achieve its goals.

Avaya - a global leader in enterprise communications systems - specializes in unified communications, data solutions, contact centers, and other related services for businesses all over the world. Companies of all sizes turn to Avaya for efficient communications solutions that improve collaboration and customer service.

Avaya focuses on helping businesses boost engagement in three key areas. First, its Team Engagement Solutions help employees stay connected to their colleagues and access company information and resources from any location and any device. Second, Avaya customer engagement solutions allow for improved agent-customer interactions with support for communication across multiple channels, self-service, intelligent routing, proactive communication, and more. Third, Avaya offers fabric networking products that integrate all aspects of business communications. The fabric networking architecture lays the groundwork for the deployment of next-generation technological solutions. Learn more about Avaya offerings.

Cisco Systems Inc. specializes in Internet Protocol-based networking solutions, which serve as the foundation for business, government, and home communications around the world. Together, CCS and Cisco help businesses communicate, collaborate, and connect. Cisco's enterprise network services can improve the way your company's system runs with everything from switches to routers to security solutions.

Additionally, Cisco offers collaboration services that will allow your employees to connect with ease and increase their productivity. Tools such as IP phones, smart desks, videoconferencing, and telepresence - in addition to bring-your-own-device (BYOD) programs - give workers the ability to collaborate on the go just as effectively as they could in the office. Furthermore, Cisco can also provide data center, virtualization, and unified communications services. Learn more about Cisco solutions.

Meraki - Cisco's new cloud networking group - was designed for cloud networking and offers a cloud managed product family, including mobile device management, security appliances, Ethernet switches, and wireless LAN. By using Meraki, your business can save money and take advantage of new opportunities.

Meraki's cloud managed wireless LAN configures in mere minutes, without training or dedicated staff, and is less costly and complex than traditional on-site wireless controllers. Additionally, Meraki's cloud networking architecture allows for plug-and-play brand deployments and establishes centralized control for various distributed locations.

In addition, the Meraki cloud provides seamless firmware and security signature updates. It also delivers automatic network monitoring and alerts. Finally, Meraki's browser-based, secure dashboard lets you manage thousands of iOS, Android, Mac, and PC devices. Learn more about Meraki.

Modernize your IT with Microsoft software solutions. Implementing the Microsoft platform unifies communications across PCs, phones, and Web browsers - allowing for increased employee productivity. Additionally, Microsoft Skype for Business (formerly Microsoft Lync) is not just a unified communications platform but also a springboard for innovation and collaboration. Skype for Business combines the familiar Skype user experience with the security, compliance, and enterprise-grade control of Lync. It lets users connect from anywhere using online meetings, IM, and video and voice calls. It also fully integrates with Microsoft Office.

If you're a small or midsize business relying on older technologies, there are a number of advantages to migrating to a newer solution such as the Microsoft platform. Put regulatory concerns to rest, contain costs, and gain the flexibility you need to grow and succeed. Learn more about Microsoft software services.

With more than 2,000 call center deployments and over 1 billion calls handled each year, inContact has asserted itself as a clear leader in the contact center technology space. Its cloud call center software lets businesses serve customers using multiple channels of communication - such as phone, email, social media, text, or chat - while still managing communications through a single queue.

For businesses of all sizes, inContact provides a number of tools that can help personalize customer support, analyze call center performance, and more. inContact offers software for automatic call distribution, interactive voice response, call center analytics and reporting, workforce management, and more. Learn more about inContact solutions.

The Blue Jeans Network makes video communication simple with its cloud-based conferencing service. All you need is a Blue Jeans account, Internet access, and video-enabled devices. Employees can join video meetings using a range of devices (e.g., browsers, mobile phones, tablets) and platforms (e.g. LifeSize, Cisco, Ploycom, and Lync).

The 100 percent cloud-based service is easy to scale and doesn't require any hardware/software purchases, installation, or management. Many high-profile organizations - such as Netflix, Facebook, and National Geographic, among others - use Blue Jeans as a video conferencing solution. Learn more about Blue Jeans and how it can benefit your company.

In partnership with Stratosphere Networks, CCS provides a full range of cloud solutions - including on-premise, hybrid, private, and public - to meet your application, telephony, and Infrastructure as a Service (IaaS) needs.

Moving to the cloud can be tricky without proper planning. CCS experts can assist you with designing a cloud solution based on your business needs, projected growth, performance metrics, and use case. We'll then help you carry out a phased migration, using strategies to minimize disruption during the move. Learn more about CCS cloud offerings.

For more information about the range of solutions we offer, contact us today at CloudSolutions@convergedsystems.com or 877-598-3999.