West Unified Communications
West, now a Converged Systems partner, has been pushing boundaries and leading the way in hosted and cloud-based communication solutions for more than 20 years. West's Unified Communication solutions focus on providing simple, easy-to-use solutions and services that allow your business to stay connected, deliver results and enhance productivity.
West is the world's largest conferencing services provider - delivering world-class audio, customer support, and the freedom to connect with anyone from anywhere at any time. Other solutions such as cloud contact centers and enterprise voice solutions come with flexible deployment options, ensuring that businesses invest in the most feasible and practical solutions for their business.
Cloud Contact Center
In today's digital marketplace where business reviews and customer experiences can be found in a matter of seconds, the customer experience is quickly becoming the top key competitive differentiator and key factor in a customer conducting business with you. Success is now largely based not on how good your product or service is but on customer interaction and engagement.
Cloud contact center solutions from West enhance the customer experience by giving you the tools needed to deliver great service and eliminating the need for buying, maintaining and/or upgrading on-site infrastructure. All come equipped with disaster recovery features, data centers that are geographically dispersed, and 24/7 support.
A Hybrid Approach to Communications
Businesses can adopt hybrid technologies at a pace that aligns best with their business needs and goals.
- Cloud applications that can run alongside existing on-premise systems
- Call routing software
- CRM systems
- Workforce management software
- Call recording software
- IVR systems
Conferencing & Group Collaboration
Conferencing & collaboration solutions optimize business audio, video and web interactions in a way that increases productivity while lowering operational costs.
- Audio conferencing services
- Video conferencing services
- Web conferencing & collaboration tools
- Meeting management tools
- Professional services
Hosted Voice & Networks
Industry-leading UCaaS, hosted voice, and network solutions backed by a managed MPLS network along with hybrid deployment options gives businesses the ability to migrate to the cloud at their own pace.
Unifying Communications
Today's businesses must take a unified approach to communications that integrates everyday workstream applications into a single interface. West's UCaaS comes equipped with business-class VoIP as well as IM features, mobility, audio, video and web conferencing and integration with cloud contact center solutions, CRM and other business applications.
- Ultimately, all these features come together to create a better experience for customers and business users alike.
- Agents are reachable at any time and from anywhere.
- Scalability allows businesses to add new users and facilities while maintaining the same features and software the company is already using.
- Latest software updates without the need for additional capital or IT overhaul.
- Professional support from West's professional services team
Cloud offers yet another option for clients. However, moving to the cloud doesn't just happen with the flip of a switch. It must be a highly planned event to ensure optimum performance. Let the engineers and experts at CCS help your business migrate to West's cloud communication services. For more information on cloud offerings, contact our sales team at (877) 598-3999 or sales@convergedsystems.com.
