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Training

To get the most out of your investment, it's important to ensure that you purchase products and solutions from technology organizations that provide both end user and administrative training. Converged Communication Systems can provide training overlay services for cloud solutions to ensure that your company gets the assistance it needs, beyond online tutorials from the cloud provider.

Administrative Training

To successfully take over post-implementation, it's important to know how to handle basic day-to-day moves, additions and changes for all of your company's technology solutions. Our team of trainers works with your administrative staff and provides crucial details on how to manage your solution. We also have fully managed service offerings that involve our team taking over the day-to-day responsibilities.

End User Training

It's extremely important to ensure successful end user adoption of products and solutions. Our onsite corporate trainings empower end users with guided and controlled courses that teach them how to leverage new technologies. End user documentation is also customized to fit the client's environment, focusing on the most-utilized features and eliminating the need to search lengthy manufacturer user guides for information.

When deploying cloud solutions, some providers just provide end users with a link. CCS, on the other hand, offers cloud training services: We'll send a corporate trainer as an overlay to provide more in-depth assistance to your organization.

Reception Training

The receptionist or operator - who uses technology in a different way than the typical end user - is crucial to any business. CCS will help empower your receptionist or operator to leverage the technology deployed in the best and most effective way possible to fulfill their responsibilities.

Call Center Agents and Supervisors and Contact Center Agents and Supervisor Training

In order to provide the best caller experience and customer experience it is critical to train your Agents and Supervisors. This empowers them to understand and utilize the technology properly in order to use the technology uniformly. Standardizing on how agents utilize the technology will provide more accurate reports and decrease wait and abandon times.

Train the Trainer

Clients looking deploy desktop or mobile applications typically gravitate towards our "train the trainer" program. Our team will enable your key contacts for each department to train their peers and team. Not only can this help with workstation or mobile application deployment, but it also provides an effective solution for companies that have multiple shifts and/or can't shut down an entire department for training.

Customized Advanced Training

For client admins that need more advanced and tailored training, we have highly customized programs based on your current environment. Our engineers focus on your team of administrative technologists to review concepts, white board, test, and review common support issues. Training topics can include day-to-day how-to's on configuration examples and support responsibilities for administrative staff members.

Refresh Training Events

Keep an eye out for our basic refresher training events for administrators. Converged Communication Systems provides refresher training classes at no additional cost for clients with Converged support agreements for certain products and/or solutions. Reach out to your account manager for more details.

End user adoption is extremely important for any business looking to optimize its technology investment. Contact us at (877) 598-3999 or email us at sales@convergedsystems.com for more information regarding our training services.

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Headquarters

2930 Central Street
Evanston, Illinois 60201

Phone: (877) 598-3999
Support@ConvergedSystems.com

Nationwide Network
Operations Center
Evanston, Illinois 60201

For our IT / Managed Services Division Visit: www.StratosphereNetworks.com

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Locations

Minnesota Location: Minneapolis, Minnesota 55435
Minnetonka, Minnesota, 55305
St. Paul, Minnesota, 55101

Wisconsin Location: Milwaukee, Wisconsin 53202

New York Location: New York, New York 10038
Manhattan, New York, 10005

Florida Location: Fort Lauderdale, Florida 33309
Miami, Florida, 33131

Los Angeles Location: Lake Forest, California 92630
Westlake Village, California, 91361

Santa Barbara Location: Santa Barbara, California 93101
Michigan Location: Grand Rapids, Michigan 49503

San Francisco Location: San Francisco, California 94105

Texas Location: Dallas, Texas 75243

Ohio Location: Columbus, Ohio 43219

Indiana Location: Indianapolis, Indiana 46240

Iowa Location: Des Moines, Iowa 50266

Missouri Location: St. Louis, Missouri 63005
Seattle Location: Seatac, Washington 98148

Detroit Location: Romulus, Michigan 48174

Illinois, Northbrook Northbrook, Illinois, 60062

Illinois, Rosemont Rosemont, Illinois, 60018

Illinois, Schaumburg Schaumburg, Illinois, 60173

Illinois, Chicago Chicago, Illinois, 60611
Chicago, Illinois, 60661

Illinois, Oak Brook Oak Brook, Illinois, 60523