Avaya Maintenance : Phone System Support and Services

Converged Communication Systems and the Avaya Global Services provides premier nationwide phone system support and maintenance services for both telephone and data equipment for your small, mid-sized and large enterprise needs. If you are a current Avaya maintenance customer we can help manage your account with Avaya to ensure all appropriate equipment is covered and that you find the best plan for your business needs.

Focusing on industry leading Avaya Communication telephone systems and IP telephony solutions, Converged Communication Systems provides a complete telecommunication package. From dial-tone and internet services, industry leading telephone solutions, superior professional service and installation to exception post-installation maintenance support that is offered nationwide. We have achieved a 99% customer retention rate by provide expert support with quick response and resolution times.

Avaya Maintenance Support Packages

• Partner Maintenance and Support
• Merlin Maintenance and Support
• IP Office Maintenance and Support
• Definity Maintenance and Support
• Communication Manager Maintenance and Support

Support Footprint

Nationwide onsite and remote services available with centrally located Chicago Support Headquarters.

Packages

• Standard onsite business 8-5 Mon-Fri
• Business Critical 24/7
• Weekend Support
• Time and Materials support available
• Remote programming assistance packages available
• Network monitoring and diagnostic

Support Services & Service Offerings:

• Phone System installation
• Corporate Training (End user and administrative)
• Pre-project planning
• System and solution design
• Implementation services
• Wiring and cabling
• First Day of Business Support
  
• Data Network Assessments
  
• Traffic Assessments (for trunk utilization)
  
• Network implementation
  
• Part replacement
  
• Remote maintenance and remote support
  
• Onsite support and maintenance
  
• Remote monitoring
  
• Next day replacement services
  
• RMA and return services
  
• 24/7 Business Critical response available
  
• Standard business coverage
  
• Post-Warranty support available
  
• and more...

Contact the CCS Support Group for more information at 847- 424-1500.