Avaya Maintenance: Phone System Support and Services

The Converged Communication Systems (CCS) team provides leading national phone system assistance and telephone or data equipment maintenance for small-to-medium businesses or large enterprises.

As a certified Avaya partner, we can assist you in the management of your account to ensure that you have all necessary equipment covered and that you have a plan that makes sense for your business.

CCS provides cohesive telecommunication plans that address all of your business needs and promote productivity.

You can depend on us for

• Identifying the best communications solutions for your business
• Installation services
• Post-installation services and support
• Support and maintenance for all your Avaya solutions

Avaya Maintenance and Support Packages

We offer on-site and remote support services in the Chicago area. Our team can assist with the following:

• Avaya certified partner maintenance and support
• Merlin maintenance and support
• Avaya IP Office maintenance and support
• Avaya Definity maintenance and support
• Avaya Communication Manager maintenance and support
• Avaya Aura platform maintenance and support
• Avaya IP Office Server Edition and Expansion System maintenance and support
• Application server support
• Unified messaging and voicemail server support
• Call recording, call center and contact center maintenance and support
  • Call Management System (CMS)
  • Contact Store
  • Basic Call Management System (BCMS)
  • Avaya IP Office Contact Center (IPOCC)
  • Presence Server
  • Contact Center Express (CCE)
  • Application Enablement Services (AES)
  • Session Border Controller (SBC)

Our Avaya support packages include

• Standard onsite business from 8 a.m. to 5 p.m., Monday through Friday
• Business critical 24/7
• Weekend support
• Time and materials support
• Remote programming assistance
• Network monitoring and diagnostic

Support Services and Offerings

Our team has over 20 years of telephony and IT experience and can provide all of the following.

• Cloud migration assistance (cloud phone systems)
• Phone system installation
• Corporate training (End user and administrative)
• Pre-project planning
• System and solution design
• Implementation services
• Wiring and cabling
• First day of business support
• Data network assessments
• Traffic assessments (for trunk utilization)
• Network implementation
• Part replacement
• Remote maintenance and remote support
• Onsite support and maintenance
• Remote monitoring
• Next day replacement services
• RMA and return services
• Post-Warranty support

Our team of experienced and certified telephony support engineers can also support Cisco, ShoreTel, Mitel, Nortel and other telephone systems and will help you successfully migrate to a newer platform when your business is ready.

Contact us now at 877-598-3999 or sales@convergedsystems.com, or fill out our form below to receive your free quote by email.