Case Study: CCS Helps Industrial Configurable Components Supplier Replace Unstable Phone System
Schaumburg, Illinois-based Misumi USA – a subsidiary of Misumi Corporation – spent months struggling with an unreliable and failing phone system. Their IT team and leadership had started to lose faith in their Avaya partner, and business users were in dire need of a solution to their issues.
In this case study, we'll explain how the Converged Communication Systems team collaborated with Misumi to implement a new Avaya IP Office Server Edition phone system with Contact Center Select. CCS helped the company improve workforce optimization, identify issues the previous vendor overlooked, and more.
Download the Misumi case study and learn about:
- How CCS experts worked with the Misumi team to design and install a new phone system
- How Misumi benefited from Avaya IP Office Server Edition with Contact Center Select
- The business benefits of an Avaya Contact Store recording solution
- The problems CCS pinpointed and remedied that Misumi’s previous vendor missed
- How the client benefits from ongoing telephony support and services from CCS
