CCS Case Study: Improving CX and Empowering Remote Workers With NICE inContact, Avaya IP Office

A Michigan-based full-service lender that manages all aspects of home financing originally reached out to Converged Communication Systems (CCS) in search of a strong Avaya partner. Later, they asked our team for guidance on how to enhance their contact center and deliver a better customer experience (CX).

In this case study, we explore how the CCS team helped the client achieve their goals by deploying a cloud contact center platform and upgrading their IP Office phone system.