Case Study: How CCS Helped Hogsalt Stop Missing Calls and Gain $75K Per Month in Revenue
Hogsalt, a hospitality group based in Chicago, was missing calls from hundreds of people calling and trying to make reservations during the day when the company’s restaurants weren’t open. In this case study, we’ll explore how the Converged Communication Systems (CCS) team helped Hogsalt fix their missed call problem that was both cost-effective and allowed them to continue using their current telecom equipment.
Download the Hogsalt case study and learn the following:
- How CCS telecom consultants assisted the client in selecting an IVR solution that fit their business needs
- The benefits of the call distribution solution our team helped Hogsalt purchase and implement
- How a whisper messages feature empowered the client’s agents to deliver personalized customer service
- The significant increase in profitability the client experienced as a direct result of their new telecom solutions
