Nortel SCS - Nortel Software Communication System 500 - Nortel SCS 500
The Nortel SCS 500 is one of the most powerful business communication systems that's available today. It can be used with small and medium sized organizations or it can be scaled up to work with thousands upon thousands of employees. However, any communication system and truly any technology system of any kind will only be as good as the service and support that you have to go along with it. Therefore it's important to familiarize yourself with what you'll need to look out for and what kinds of service, support and maintenance will be needed.
First of all, one of the great aspects of the Nortel SCS 500 is that it makes everything pretty easy to use on a day-to-day basis. That means that much of the annoying support you'd need for other products won't typically be necessary. You and your employees should be able to take care of all of your basic tasks without added assistance. This will help to keep costs down while keeping the efficiency and productivity of your business up.
However, with all of that said there are still some service and support situations that you of course will need with the Nortel SCS 500. It's a fact of life that any communication system or other technological deployment in your office will need support and service. Otherwise you have to worry about failures, delays, technology becoming outdated and more.
One of the most important elements of service for a Nortel SCS 500 is initial installation and implementation. This is something that you want to go as smoothly as possible because it is what opens the door for the system to work with your business for the coming months and years. Everything needs to be installed and integrated with your current systems as smoothly and perfectly as possible so there are no hassles down the road.
An important component of any new communication system is going to be initial training to go along hand in hand with this implementation and installation. The Nortel SCS 500 is extremely easy to use and operate, however all of your employees will need to hit the ground running the right way. There's no point in buying a fancy new system if nobody knows how to operate it, and all of the features end up getting wasted because nobody took the time to learn how to use them and set them up.
Finally, you'll need your Nortel SCS 500 to stay up to date with all of the latest upgrades and new technologies. With the acquisition of Nortel by Avaya, the two companies are developing a new and improved combined line of communication systems. Avaya has put down a roadmap for how this transition will go, and it involves in some cases integration of existing products from each company and in some cases the elimination of older products or technologies.
Existing Avaya partners will be able to deal with all of these upgrades and transition needs. Additionally, they will be able to take care of everything else that you need for your Nortel SCS 500 as mentioned above. The Nortel SCS is as easy and straightforward as it gets. But to make sure you get the most bang for your bang, you still need to get proper installation, implementation, training and upgrades so that you and your business can really thrive.
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