Nationwide Service


The Avaya roadmap is to migrate most Nortel telephony solutions (Norstar, Norstar CICS, Norstar MICS, BCM 1000, BCM 400, BCM 50, BCM 450, Option 11, Option 51, 61, 81, the CS 1000, CS 1000B, CS1000E, CS2100), to the avaya latest platforms (Avaya Aura and Avaya IP office) within 1-3 yrs depending on the system. This means there will be new Nortel upgrades available, but only for a limited time (1-3 yrs) on most platforms. Support for most Nortel platforms will continue beyond the end of sale timeframe to allow customers plenty of time to migrate. The Nortel SCS (Software Communication System) aka Nortel SCS 500 will continue in the Avaya Roadmap indefinitely. See this Avaya Roadmap presentation for specifics: Integration Roadmap

We are a legacy Avaya Partner and have implemented and support over 1000 Avaya Customers, Avaya is our core.

CCS has been adding Nortel Experienced service and support personnel to assist with our Nortel base of customers that not only want to migrate to avaya now, but for those Nortel customers who want excellent service and support now on their Nortel systems for the time being.

CCS fully services and supports all Nortel systems. This includes Nortel Chicago clients, Nortel Milwaukee clients and all other major US cities. All Nortel customers are allowed to work with CCS on time and materials or customers have the option to become a CCS Priority Maintenance customer.

Align yourself with one of the few Expert Avaya Partners in the nation that also provides full Nortel service and support. We have a "migrate when ready" approach for our Nortel customers. We will support you until you are ready to upgrade to avaya, at which time we will have the expertise to smoothly migrate you from Nortel to Avaya.

About Converged Communication Systems, LLC Converged Communication Systems (CCS) is a single-source provider of best-in-class technology solutions and support services for businesses ranging from 5 to 10,000+ employees per location.

Our service-first philosophy includes an always-answer-live customer service policy, pro-active system monitoring via our high-tech NOC (network operations center), & constant vendor to customer interaction via recurring live trainings and seminars.

Our areas of expertise include:

  • Multi-Location VOIP Networking/IP Telephony/IP home workers/SIP solutions
  • Converged voice & data solutions
  • Call centers/Contact Centers/CRM
  • Wireless and Mobility solutions
  • Unified Communications, Presence, and Unified Messaging
  • MPLS, SIP, T3, T1, carrier services through multiple partners of CCS
  • Nationwide managed services, installation, and support services
  • Direct CCS support, managed services, and maintenance options

CCS Solutions:

CCS is a nationwide leader in providing Avaya + Nortel solutions and support services. CCS is one of the few partners in the U.S. that has achieved and retains the highest Avaya technical "ACE"(Avaya Certified Expert) certification for both Enterprise & SME solutions.

Other strategic partnerships include: Nortel, Juniper, Cisco, HP, Dell, Extreme, Polycom, and more.

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2930 Central Street
Evanston, Illinois 60201

Phone: (877) 598-3999

Nationwide Network
Operations Center
Evanston, Illinois 60201

For our IT / Managed Services Division Visit: www.StratosphereNetworks.com

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Minnesota Location: Minneapolis, Minnesota 55435
Minnetonka, Minnesota, 55305
St. Paul, Minnesota, 55101

Wisconsin Location: Milwaukee, Wisconsin 53202

New York Location: New York, New York 10038
Manhattan, New York, 10005

Florida Location: Fort Lauderdale, Florida 33309
Miami, Florida, 33131

Los Angeles Location: Lake Forest, California 92630
Westlake Village, California, 91361

Santa Barbara Location: Santa Barbara, California 93101
Michigan Location: Grand Rapids, Michigan 49503

San Francisco Location: San Francisco, California 94105

Texas Location: Dallas, Texas 75243

Ohio Location: Columbus, Ohio 43219

Indiana Location: Indianapolis, Indiana 46240

Iowa Location: Des Moines, Iowa 50266

Missouri Location: St. Louis, Missouri 63005
Seattle Location: Seatac, Washington 98148

Detroit Location: Romulus, Michigan 48174

Illinois, Northbrook Northbrook, Illinois, 60062

Illinois, Rosemont Rosemont, Illinois, 60018

Illinois, Schaumburg Schaumburg, Illinois, 60173

Illinois, Chicago Chicago, Illinois, 60611
Chicago, Illinois, 60661

Illinois, Oak Brook Oak Brook, Illinois, 60523