Comcast Business

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If you want to upgrade, are opening a new location or moving to a new location, are interested in migration or are simply seeking the setup of new services call our Converged Network Services team at 877-598-3999. Someone on our Converged Network Service specialist team can help you.

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About: Comcast Business is a sector/subsidiary of Comcast Cable and provides Internet and Phone solutions to small-to-medium business and enterprises. They provide a wide variety of services to meet your business needs and fast fiber internet for those who need a reliable and fast Internet connection.

Services:

Business Internet: Running a business without a proper Internet solution will lead to your business not running at full functionality. It's important for your business to have the right Internet speed and plan so that you can easily manage and complete daily functions without any hiccups.

• Packages: If you currently have DSL, Comcast Business can provide you Internet service that is up to 5 times faster. All plans include: Basic Web Hosting, Microsoft Outlook, Microsoft SharePoint, Advanced IP Gateway, Off-Site and Mobile Access, No Data Caps, Norton Internet, Security Online, 2 Email Boxes, and Business Wi-Fi Enabled. Business Wi-Fi is not included in the starter plan and speeds are not available in all areas. Plans available:
  • The Starter plan is best for the following scenarios:
    • 1-3 devices or users
    • Startup companies
    • Download speeds up to 16 Mbps
    • Upload speeds up to 3 Mbps
    • Email access
    • Point of Sale Terminals: This is typically a cash register, computer, or other equipment
  • Deluxe 50 is best for:
    • 2-5 users/devices
    • Medium businesses with moderate Internet needs
    • Download speeds up to 50 Mbps
    • Upload speeds up to 10 Mbps
    • File sharing and high performance email (with attachments)
    • Moderate web browsing
    • High volume transaction
  • Deluxe 75 is ideal for:
    • 3-10 users or devices
    • Medium
    • Progressive Internet Needs
    • Download speeds up to 75 Mbps
    • Upload speeds up to 15 Mbps
    • Substantial amounts of web browsing
    • High performance Cloud Connectivity
    • On-line Backups
    • File Sharing
  • Deluxe 100+ is optimal for:
    • 5+ users or devices
    • Download speeds up to 100 Mbps
    • Upload speeds up to 20 Mbps
    • Video conferencing capabilities
    • Enhanced Internet features for larger businesses and more use
    • Frequent Online backup and excessive file sharing
    • Ecommerce and/or Hosted Servers
  • Deluxe 150:
    • 10+ users or devices
    • Frequent and heavy Internet Usage
    • Download speeds up to 150 Mbps
    • Upload speeds up to 20 Mbps
    • Provides highest DOCSIS Internet Access Comcast offers
    • Low-cost backup to Fiber-Based Internet Services
• Ethernet Services:
  • Dedicated Internet: DIA (Dedicated Internet Access) services are provided over T1 and are best for companies that need more bandwidth and a secure connection between their LAN (Local Area Network) and public Internet. Features include:
    • Tailored Bandwidth: 2 Mbps to 10 Gbps
    • IP Addresses: Static IP Addresses based on guidelines from the American Registry for Internet Numbers (ARIN) guidelines.
    • Border Gateway Protocol (BGP) Routing: Multi-homing on multiple ISP networks
    • 24/7 Support
    • Domain Name System (DNS): Primary and Secondary DNS service which includes assistance in transferring current domain names
  • Virtual Private Line (VPN): This is a connection between two customer locations. Features include:
    • Dedicated Connectivity
    • Secure Connection
    • Web-Based Reporting on connectivity statistics in 7 or 30 day increments
    • 24/7 support
  • Network Services: Comcast's network service allows companies with multiple locations to easily connect to one another over the same LAN. Features include:
    • VLAN Transparency
    • Secure Connection
    • Web-Based Reporting
    • 24/7 support
    • Connectivity
  • Internet for Branch Offices: Business Internet from Comcast provides speeds 64 times faster than T1, with bandwidth, security, and scalability to meet your businesses' Internet needs. Features include:
    • Download speeds up to 50 Mbps and upload speeds up to 10 Mbps
    • Enhanced security with Nat-based firewall and Norton Internet Security Online (for up to 3 PCs per location).
    • IP Address: Static IP addresses are available for every workstation in your system
    • Business Support
  • Cell Backhaul: There are two options; Single-Tier or Two-Tier that are certain to meet your businesses' specific needs.
    • Single-Tier Features:
      • Mobile Switching Center
      • Data packetized for productive transport
      • Transport is combined on one pipe
    • Two Tier/Two Backhaul Segments:
      • Microwave Backhaul: Gathers traffic from multiple Cell Sites
      • Fiber-Based Backhaul: Rig protection between the MSC and Aggregation/Hub Site
  • Ethernet Private Line: This service allows your organization to get greater bandwidth than traditional TDM private lines. Features include:
    • Dedicated Connectivity
    • Flexible solutions with 3 Class of Service options
    • Web-Based Reporting
    • 24/7 Support
  • Data Centers with Cloud Storage

Business Phone Plans: Whether you are a small business, medium business, or enterprise, Comcast offers voice solutions and services for you. Rich in features, with a plethora of add-on options, Comcast undoubtedly provides a flawless level of service to guarantee that your business will run more efficiently.

• Full Featured Voice Features:
  • Call Forwarding/Not Reachable
  • Hunt Group: This service routes calls from a busy phone line to a line that is free.
  • Call Screening: This feature allows users to develop a list of up to 12 numbers that will receive a message informing them that you are not currently taking calls.
  • Call Transfer: This service directs calls to the correct person and sends calls from the current line to another.
  • Caller ID with Call Waiting: This feature provides caller information.
  • Repeat Dialing: This feature continuously redials a busy number until it is available. You can still use your phone as it attempts to reach the intended party.
  • Anonymous Call Rejection: This feature informs anonymous callers that they must unblock their information to reach you.
  • Call Forwarding: This feature allows users to create a list of phone calls that they do not want to miss, so that the calls can be forwarded to any domestic phone number chosen.
  • 3-Way Conference Calling: This feature leads to an ease in collaboration.
  • Call Waiting and Cancel Call Waiting: This service allows users to take additional calls all without ending the call they are currently on.
  • Toll-Free Numbers: Comcast additionally supports toll-free numbers. The amount of toll-free numbers can be tailored specifically to your business needs.
  • Voice Mail: At only $5 per additional line, voicemail helps you manage your time so that you can check your messages anywhere, and don't have to miss any important calls.
  • Call Hold: Temporarily puts calls on hold.
  • Call Trace: This feature traces callers so that proper action can be taken if harassment takes place.
  • Competitive International Calling Rates: With rates in over 200 countries, you can easily manage international business.
• Business VoiceEdge: This service provides a Virtual PBX over Comcast's hosted cloud-based system. Features include:
  • Business voice continuity - even when disasters happen you still won't miss a call
  • Unlimited inbound calling (local and domestic long distance)
  • Voicemail available in your inbox or on smartphones
  • Fully managed
  • No expensive hardware
  • Video Calling (not available everywhere)
  • Mobile application
  • Professional voice recording services for greetings
• PRI Trunks: Comcast's PRI trunking services save you money by utilizing your existing PBX system and providing you a VoIP solution. Features include:
  • Network Reliability
  • Business Voice continuity
  • Service Level Agreement (SLA)
  • Security
  • Destination Unreachable
  • Scalability
  • Direct Outward Dialing (DOD)
  • Direct Inward Dialing (DID)
  • Call Detail Records
  • Competitive International Calling rates
• SIP Trunks: This SIP Trunking solution is best for medium to large businesses and is a voice solution that is essentially powered by your Internet connection. Important features include:
  • Inbound Toll Free
  • Caller ID and Dialed Number Identification Service (DNIS)
  • Call Forward to another phone number
  • Calling Line Identification Support
  • Caller ID Name (CNAM)
  • E911 Capability
  • International Long Distance Restriction

If you would like a free telecom audit, or are interested in telecom expense management assistance or are in need of one of our telecom consultants to review your bills, call our Converged Network Services team at 877-598-3999.