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About Converged Communication Systems, LLC

Converged Communication Systems (CCS) provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes nationwide.

We specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Our portfolio includes several brands which enables us to approach our client engagements in an unbiased manner, allowing us to be true consultants.

Our areas of expertise include:
  • Unified Communications (UC) and Unified Messaging (UM)
  • Collaboration/Videoconferencing
  • Multi-location VOIP networking, IP telephony, and IP home workers
  • Hosted PBX Solutions
  • SIP Solutions
  • Mobility
  • Converged voice and data solutions
  • Call centers / CRM
  • Wireless solutions
  • MPLS, T3, T1, etc carrier services through multiple partners of CCS
  • Nationwide installation and support services
  • CCS maintenance plans with guaranteed SLA's nationwide

Best-in-class Solutions

Our sales philosophy is to provide the best solutions for each our customers' unique needs.We believe in a neutral and consultative approach with choice, as opposed to selling a single brand. Each brand we are partnered with has many strengths that are different from each other and we are experts at delivering clear value of the solutions we propose. By partnering with multiple industry-leading solutions, we are our customers' advocates.

Our mission is to be an exceptional technology partner; empowering our clients to focus on their business.

Converged Services and Solutions

Implementation, Support and Maintenance


Converged Communication Systems' goal to implement new solutions with minimal downtime and disruption to our customer's businesses becomes a reality by our pre-implementation processes, attention to detail, and exceptional first day of business training and support. From basic wiring and general tech services to complex applications and solutions, CCS provides professional services anywhere in the US.

Support and Maintenance

We offer nationwide CCS in-house maintenance and support plans and fully managed support solutions. We have invested in 2 state-of-the-art operations centers (redundant NOC's) and in expert staff which guarantees that your calls will always be answered live with a knowledgeable engineer, and our 4-hour on-site response times will always be met. Our high customer retention and progressive growth are results of our continued commitment to providing and implementing cutting edge solutions and by directly supporting our customers for the long term.

Phone System and Unified Communication Solutions (On-Premise, Public Hosted PBX & Private Cloud)

Converged has a long history of providing best in class communication solutions. No matter if you are looking to replace your on premise solution or looking to migrate to the cloud, Converged has the right solution for your business. Ask about our Avaya public and private offering. We provide full design, implementation, cutover, training, as well as maintenance and support services for all Avaya platforms as well as other business communication solutions.

For more information about this offering, email us at: CommunicationSolutions@convergedsystems.com.

Supported Platform(s):

Legacy Avaya Blue (aka Nortel): Clients with legacy Nortel and Lucent phone system solutions can turn to Converged for day to day support as well as migration needs. Ask about our migration promotions. Looking for support and maintenance services on your older Avaya Legacy Platforms? We can provide support services for platforms such as Nortel BCM 50, Nortel BCM 450, Nortel Meridian, Nortel Compact ICS (CICS), Nortel Option11, Nortel Option 61, Nortel Option 81, Norstar Modular ICS (MICS), Nortel Communication Server Series (CS1000).

Legacy Avaya Red (aka Lucent Technologies): For Legacy Avaya clients such as Merlin Legend, Merlin Magic, Partner ACS ask about our true migration paths to keep investment secure when upgrading. Still using that old voicemail system such as an Intuity Audix, Octel, Messaging 2000, or 3rd party system? Make the switch to a more supportable and cheaper cost of ownership solution.

Phone System Solutions: Analog, Digital, SIP and VoIP Telephony options available.

Avaya Communications Solutions: Enterprise class communication solutions for all business sizes and industries.

  • Enterprise Platforms (for 2,000 plus users): Avaya Aura, Avaya Communication Manager (ACM), Avaya Definity, Communication Server 1000, Avaya VENA, S8100, S8300, S8400, S8500, S8700, S8800, Avaya Media Servers, Avaya Session Manager, Avaya Media Gateways
  • SMB Platforms: Avaya IP Office, Avaya Server Edition, Avaya Session Border Controller (SBC).
  • Call Center and Contact Centers: Avaya Aura Call Center Elite, Avaya Aura Contact Center, Avaya IP Office IPOCC and IPOCC Select, Outbound Contact Center Express, Avaya Compact Contact Center (CCC), Avaya CCR (Customer Call Reporter)
  • Unified Messaging and Unified Communication: Avaya Messaging, Avaya IP Office Voicemail Pro, Avaya IP Office Embedded Messaging, Avaya Modular Messaging, Networked Messaging, Text to Speed, Voice to Text, and more.
  • For Additional Information on Avaya Products, Solutions and Services.
Cisco Systems:
  • Implementations, Integrations, Upgrades, Migrations and Support: Cisco Unified Communications Manager, Communication Gateways, Cisco Business Edition 6000, Cisco Call Manager, Cisco Call Manager Express, Cisco Expressway, Unified Border Element, Cisco VG Series Gateways, Cisco Unified Communications 500 Series (UC540)

IT Infrastructure Solutions (Routers, Firewalls, and Managed Switches)

Your IT infrastructure equipment is the most critical component of your IT and telecommunication infrastructure. Since every technology device touches your IT infrastructure, having the properly designed infrastructure in place will save time and money. Our engineers intelligently design your IT infrastructure appropriately and take all aspects of your business into consideration. While IT centric providers focus on the IT needs, we take it a step further and account for all IT and telecommunication needs. We look at your overall communication needs for wireless, mobile, corporate headquarters, remote locations, mobile workers, home workers, etc, and design a solution that will perform as expected. When it comes to IT infrastructure, we are agnostic as we can support any IT environment. Put your IT infrastructure in good hands and let our team of engineers design, implement and provide post installation day to day support. Let us worry about the critical components of your network. We can provide network monitoring services as well as LAN and WAN management. With the onset of everything IP, the need to understand quality of service is important.

For more information about this offering, email us at: ITInfrastructure@convergedsystems.com.

Avaya Networking Solutions (Ethernet switching technology that evolved from industry leading Bay Stacks, Bay Networks, then Nortel, and now...):

  • Solution types available: 10/100 and 10/100/1000, Stackable and non-stackable, Poe and non-POE, Ready for IPv4 or Ready for IPv6
  • Enterprise-Class Features for Small to Midsize Businesses [Ethernet Routing Switch 3500 Series] : 3510GT, 3510GT-PWR+, 3526T, 3526T-PWR+, 3524GT, 3524GT-PWR+, 3549GTS, 3549GTS-PWR+
  • Intelligent Stacking for the Network Edge [Ethernet Routing Switch 4000 Series]: 4826GTS, 4826GTS-PWR+, 4850GTS, 4850GTS-PWR+, 4526FX, 4550T-PWR, 4550T, 4548GT-PWR, 4548GT
  • Premium Stackable Chassis for the Data Center, Core, and Network Edge [Ethernet Routing Switch 5000 Series]: 5632FD, 5650TD, 5650TD-PWR, 5698TFD, 5698TDF-PWR, 5530-24TFD, 5520-48T-PWR, 5520-24T-PWR
  • Reliable and Dynamic Switches for the Network Core [Ethernet Routing Switch 8800 Series]: ERS 8800 Chassis (10-slot, 6-slot, 3-slot), 8812XL, 8834XG, 8848GB, 8848GT, ERS Software
  • Secure Routers
  • Virtual Services Platform 4000
  • Virtual Services Platform 7000
  • Virtual Services Platform 9000
  • Access Control such as Identity Engines Portfolio
Wireless Technologies:
  • On-premise Cisco Controllers or Cloud Meraki
  • Avaya Wireless LAN 8100 and Wireless LAN 9100
Network Management Support:
  • WAN side support monitoring such as : Configuration and Orchestration Manager, What's Up Gold, Nagios, Solar Winds and more
  • LAN side support monitoring including Kaseya, N-able, Level Platforms, and more

Video, Conferencing and Desktop Collaboration Solutions (On-Premise or in the Cloud)

More and more businesses are in need of collaboration solutions designed about their business needs. Businesses that have a lot of business travelers can simply leverage video solutions to save time and money. If your workforce is spread out or if you have multiple locations, a multipoint video or desktop collaboration solution allows teams to collaborate effectively as if they were in one room. Any business that provides client or employee trainings can benefit from recording repetitive trainings and simply archiving the information. For businesses that are looking to cut down on RIP (routing information protocol) and replacing their IT workstations and desktops, ask about our virtual desktop offerings and VDI offerings.

For more information about this offering, email us at: Collaboration@convergedsystems.com.

  • Avaya Scopia and Radivision
  • Cisco Telepresence
  • LifeSize Video Solutions
  • Polycomm Video Solutions (Soundpoint, Spectralink series wireless, VVX 1500, HDX 8000, HDX 7000, SoundStation 2, CX3000, Multipoint, MCU, etc).
  • Cisco Jabber, Cisco Unity Connection and Cisco WebEx Meetings
  • Ask about our cloud video solutions such as Scopia, Intercall (WestIP) and iMeet.

Network Services (Dialtone and Internet Solutions such as T1, MPLS, Metro Ethernet Services, Fiber, 10 Meg, 100 Meg, etc...)

Purchasing the correct dial tone and internet solution for your business is extremely important. With so many different solutions on the market today it's hard for individual businesses to make a correct decision truly looking at pros and cons. Let our consultants help your business compare multiple options and help your business select the correct one. We compare pricing, service locations, quality, future growth, product or bundled peripheral offering, and overall support. We also ensure there are no hidden costs! We can handle your nationwide, as well as international, dial tone and internet needs. Whether single site or multi-site we have flexible solutions to help. Some of the providers we work with include XO Communications, FirstComm, Windstream, Paetec, Level 3 Communications, Cbeyond, Access One, Birtch Communications, Megapath, Comcast, Sprint, AT&T, Masergy, US Signal, Verizon, Century Link, Telepacific, and more. The list goes on - let us help you select the right solution for your business needs.

For more information about this offering, email us at: NetworkServices@convergedsystems.com.

  • FirstComm
  • Windstream, Paetec and McCleod USA
  • AT&T (POTS, T1, DSL, MPLS, Fiber, Opteman, GigaMan, etc).
  • Level 3 Communications
  • Cbeyond and Birtch Communications
  • Access One
  • Sprint
  • Masergy
  • Verizon
  • Comcast Business
  • Megapath
  • NetWolves
  • Wireless, Canopy, Point to Point Wireless, and EVDO solutions such as Business Only Broadband (B.O.B.) , Clear

Advanced Applications Including Mobility, Instant Messaging, Federated Presence, Remote/Branch Offices and Remote Working Solutions

Whether you are trying to connect one home or remote worker, opening a branch or remote office location, or encouraging your workforce to BYOD (bring your own device) to connect up to the corporate communication infrastructure, let our team of consultants review your mobility needs and design a single contained solution. With everyone having a smart phone, tablet, and laptop it makes communication difficult. Our team designs a single point of communication allowing your end user to go to one portal to gain single communication access; thus, allowing your clients to call one unified number to reach you anywhere and anytime. We can help procure with wireless devices, uniform corporate cellular or wireless package, as well as provide mobility solutions that allow end users to log in to any device anywhere. Federated presence allows your IT infrastructure to show end user presence (busy or available) on your mobile device or from when you are logged into the corporate network.

For more information about this offering, email us at: Mobility@convergedsystems.com.

Supported Platform(s):

Microsoft Lync: Being a Microsoft partner, we can help design and implement a new Lync server from ground up or simply looking to integrate Lync into your telecommunication infrastructure.

Avaya Mobility: With Avaya Flare, businesses can easily communicate off Apple iPads or other tablets and workstations with the use of Avaya One-X Portal, Avaya Communicator, Avaya Softphone, and Avaya One-X Mobile.

VPN Phones: Ask about how you can leverage VPN phones for home working scenarios to get the same look and feel as if your employee was in the office.

Remote Survivability Options: For remote or branch offices our engineers can help with secondary server solutions as well as gateways that allow to keep your business up and running during an internet, WAN outage or corporate HQ disaster. Or if you need a local area code presence, analog device termination points, backup POTS lines, SIP number portability, e911, or even have traditional PRI - we have a number of gateways to suite your business needs.

Cloud PBX, Hosted Call Center Contact Center, and Cloud Communication Solutions

Businesses who want a fully managed solution have leveraged a number of different designs. Let us help you locate the right solution for your business. If you are looking for a Cloud PBX, hosted PBX, private cloud PBX, or SIP / VoIP solution we can help. Our design engineers review your current infrastructure and advise you of what you currently can implement in your current state. From there, our design engineers develop you options for optimum performance on premise or in the cloud based on your business needs. If your current IT infrastructure cannot support a full cloud solution today, let our consultants and engineers map out your required infrastructure improvements which can include things like bandwidth, firewall, managed switch modifications in order to allow your business to achieve optimum success when moving to an onsite or offsite IP solutions. As a reminder, some cloud PBX providers allow you to BYOI (bring your own internet) while others provide a higher level of quality for voice calls and ride their hosted pbx solution of their controlled internet product. For businesses that have call centers and contact centers, let us design cloud solutions for your call center needs and leverage existing infrastructure. Let our consultants review your business needs and recommend the most optimum solution for your business.

For more information about this offering, email us at: CloudSolutions@convergedsystems.com.

Managed Telephony Service Provider (MTSP)

Converged is dedicated to provide you best in class maintenance and support services for your IT and telecommunication infrastructure. We have experienced and certified engineers on staff working around-the-clock to provide fully managed telephony support services for your business. Let us manage your telecom and IT infrastructure so you can focus on your day-to-day. We fully monitor internet connections, provider routers, client firewall, managed switches as well as telephony servers and application servers. Our network operations center monitors and manages the alerts to uncover issues before your team notices. Our rapid response team provides immediate triage assistance and works with engineers to resolve your issue. If this requires a field dispatch, our service managers work cohesively to dispatch intelligently with necessary parts to decrease resolution times.

For more information about this offering, email us at: ManagedTelephonyServices@convergedsystems.com.

  • Phone system maintenance and support
  • Implementation and migration services.
  • Pro-active monitoring and alerting for telephony and IT infrastructure components.
  • Quality of service monitoring.
  • Rapid response remote and onsite services available.
  • Service Level Guarantees!!!!

Managed IT Support Services (MSP)

Our network operations center is staffed with best in class engineers who are experts and certified in all technologies. This allows businesses to make Converged a single point of contact for all IT infrastructure and telecommunication needs. Ask about our IT support services for more information on how we can support your businesses IT needs from infrastructure, server, and workstation support. Cloud servers, fully managed services and fully managed infrastructures, hosted servers, and data center colocation are some additional offerings we provide to our clients as well as the labor services to perform migrations.

For more information about this offering, email us at: ITSupportServices@convergedsystems.com.

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2930 Central Street
Evanston, Illinois 60201

Phone: (877) 598-3999

Nationwide Network
Operations Center
Evanston, Illinois 60201

For our IT / Managed Services Division Visit: www.StratosphereNetworks.com

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Minnesota Location: Minneapolis, Minnesota 55435
Minnetonka, Minnesota, 55305
St. Paul, Minnesota, 55101

Wisconsin Location: Milwaukee, Wisconsin 53202

New York Location: New York, New York 10038
Manhattan, New York, 10005

Florida Location: Fort Lauderdale, Florida 33309
Miami, Florida, 33131
Los Angeles Location: Lake Forest, California 92630
Westlake Village, California, 91361

Santa Barbara Location: Santa Barbara, California 93101

Michigan Location: Grand Rapids, Michigan 49503

San Francisco Location: San Francisco, California 94105

Texas Location: Dallas, Texas 75243
Ohio Location: Columbus, Ohio 43219

Indiana Location: Indianapolis, Indiana 46240

Iowa Location: Des Moines, Iowa 50266

Missouri Location: St. Louis, Missouri 63005

Seattle Location: Seatac, Washington 98148

Detroit Location: Romulus, Michigan 48174
Illinois, Northbrook Northbrook, Illinois, 60062

Illinois, Rosemont Rosemont, Illinois, 60018

Illinois, Schaumburg Schaumburg, Illinois, 60173

Illinois, Chicago Chicago, Illinois, 60611
Chicago, Illinois, 60661

Illinois, Oak Brook Oak Brook, Illinois, 60523