CCS Tech Tips: IP Office Caller-ID Routing

Feature Review: Caller-ID Routing

Purpose: Caller-ID routing allows you to route specific callers to specific destinations (extension, group, auto-attendant, customized greeting, etc…). This allows you to customize caller's experiences based on special offerings your company might have geared towards that individual - all this is based on the incoming Caller-Id.

Example: Anytime ABC company calls, it routes to a special greeting "Welcome ABC company, press 1 for sales, etc...".

Exercise: Caller-ID Routing

1. Launch IP Office Manager and open a configuration.
2. Left click on INCOMING CALL ROUTE. On the right side of your screen, right click and select NEW.
3. Modify Incoming Caller ID and Destination per your requirements.
4. Incoming Caller ID: Enter the CallerID number of what specific number you want routed (ie. 8474241500). For this example, use your cell phone number.
5. Destination: Select your destination either extension number, group number, or point to an automated attendant shortcode that you have setup. For this example, use your extension.
6. Leave everything else on that form at defaulted settings.
7. Select OK. File - Save - MERGE CONFIG.
8. Perform a test call. NOTE: If you have DIDs, and lets say you used your cell phone number as your test incoming caller-id number - dial your businesses main number (not your DID). If this did not work, feel free to email us at support@convergedsystems.com.