Avaya 2007 Global Press Release and International Reference Customer
Backgrounder: Converged Communication Systems was contracted by Remax Unlimited Northwest in 2007 to design, implement and support a unified telephone solution. Remax Unlimited Northwest has 3 sites and was looking for centralized management and sharing site resources. Avaya selected Remax Unlimited Northwest due to the smooth implementation of the CCS Support group as well as the customers excellent reviews on products and services.
Customer Profile: Remax Unlimited Northwest https://www.unlimitednorthwest.com
Industry: FIRE(Finance, Investment, and Real Estate Industry)
Telephone System Solution: Avaya IP Office Telephone System with Analog and Digital endpoints with mobility features and centralized phone system management.
Real Estate Companies and Telephone System Needs: Real Estate companies seek easy to use systems with mobility features allowing real estate agents to more efficiently communication. The Avaya IP Office solution allows for extension to cellular (mobile twinning, call forward from voicemail box to cell phone, multiple phone system site integration, centralized voicemail, property self service PIN menus and more. Unified communications is a hot button within this industry which helps increase sales hours and provides quicker and faster information to potential customers.
Remax: RE/MAX® International has been in business for over 30 years and support a network of more than 119,000 agents in more than 60 countries. Unlimited Northwest franchise covers the Algonquin, Crystal Lake, Lake Zurich, and Palatine territories.
“We get hundreds of calls daily from clients who are selling or looking for real estate. We have about 150 agents covering a territory that consists of a 50 mile radius from Chciago, and every single client wants personalized serviced and to reach their agent immediately. If our customers don’t get the kind of service they expect, they’re likely to take their business to another agency. That clearly would affect our revenue,” Christine Zatz COO.
Unlimited Northwest had three locations operating independently and wanted a better way to interoperate and communicate with their agents. They also wanted to reduce expenses associated with their phone system Unlimited Northwest spent months reviewing other manufacturers like Comdial and Samsung and finally chose Avaya IP IP406.
“Avaya was the best fit for these offices, based on the features as well as the scalability of the solution,” Zatz explains. The Avaya solution includes voice mail, desktop telephone management and easy to use digital display phones. Mobility features were a huge selling point allowing customers to press one button from an agents self service voice mail box that bridges the agent on to the call. The easy to use visual vectoring voicemail pro application allows for if/then statements to handle customers based on their responses. “Avaya IP Office not only makes our system easier to manage – a big time-saver for out IT staff – but it also helps our mobile sales associates stay in touch with customers, each other and the home office more easily and cost-effective than ever-before. This, in turn, enables us to continue to provide our customers with the excellent service they deserve,” Zatz. “We are very happy we chose the CCS support team to assist us!”
For more information on Avaya sales and Avaya support contact our headquarters sales and support center at 847-424-1500 to assist with your nationwide voice and data needs.