In Avaya news for January 2023, the supplier was named a leader in conversational artificial intelligence (AI) for contact centers. Keep reading for details about the accolade. “Avaya Named Leader Position in Inaugural Report from Aragon Research for Conversational AI (CAI) in the Intelligent Contact Center (ICC)” Conversational artificial intelligence solutions such as chatbots and… Read more
With 2023 just beginning, it’s an optimal time to consider your business plans and goals for the upcoming year. If your company still relies on plain old telephone service (POTS) lines, you should add POTS replacement to your list of resolutions, as this traditional infrastructure is on its way out. POTS – a.k.a. an analog… Read more
In Avaya news for December 2022, Converged Communication Systems (CCS) is helping a client upgrade their Avaya Aura solution. Additionally, the Avaya Experience Platform earned the communications solution provider recognition from Aragon Research as a leader in the intelligent contact center marketplace. Keep reading for more Avaya news and updates. CCS and Avaya monthly wins:… Read more
In Avaya news for November 2022, the enterprise communication solution supplier earned recognition from Aragon Research as a leader in unified communications and collaboration. The company also announced leadership changes, including the appointment of an interim CFO, and released its annual corporate responsibility report. Keep reading for details about those announcements. 1. “Avaya Announces Changes… Read more
In Avaya news for October 2022, Aragon Research named the enterprise communications solution supplier as a market leader in intelligent video conferencing. Additionally, Avaya shared several stories of how clients have leveraged Avaya OneCloud Contact Center as a Service (CCaaS) to improve customer and employee experiences. Keep reading for more Avaya news and announcements. 1…. Read more
In Avaya news for September 2022, the leading enterprise cloud communications supplier shared stories from clients that experienced improvements in employee engagement, client and staff retention, customer service availability, and security after deploying Avaya Cloud Office. Keep reading to learn more about the benefits of Avaya’s communication and collaboration software. 1. “McCarthy Durie Lawyers Hits… Read more
In Avaya news for August 2022, the leading enterprise communication solution supplier appointed a new president and CEO. The company also released preliminary financial results for the third quarter of the fiscal year. Keep reading for additional news and updates from Avaya. 1. “Avaya Announces Certain Preliminary Third Quarter Fiscal 2022 Financial Results” The enterprise… Read more
In Avaya news for July 2022, the supplier showcased Avaya OneCloud Contact Center as a Service (CCaaS) at an event in late June. Keep reading for additional announcements from Avaya. 1. “Cupola Partners With Avaya To Roll Out Region’s First AI-Powered Enterprise Learning Platform And Meet Customer Demands” Cupola, an outsourced contact center service provider… Read more
In Avaya news for June 2022, the leading enterprise communications solutions supplier announced that Avaya Cloud Office by RingCentral is now available in Singapore. Additionally, the company announced the North America Partner of the Year Award winners. Keep reading for more Avaya news and announcements from the past month. 1. “Avaya OneCloud™ Experience Platform Reimagines… Read more
In Avaya news for May 2022, the supplier announced financial results for the second quarter of the 2022 fiscal year. The enterprise communications solution provider also announced the expansion of its strategic partnership with Microsoft. Keep reading for more recent Avaya news and announcements. 1. “Avaya Reports Second Quarter Fiscal 2022 Financial Results” Avaya OneCloud… Read more
