Avaya news January 2023: Supplier recognized as leader in conversational AI for contact centers
In Avaya news for January 2023, the supplier was named a leader in conversational artificial intelligence (AI) for contact centers. Keep reading for details about the accolade.
“Avaya Named Leader Position in Inaugural Report from Aragon Research for Conversational AI (CAI) in the Intelligent Contact Center (ICC)”
Conversational artificial intelligence solutions such as chatbots and smart interactive voice response systems mimic interactions with actual human contact center agents. They can tackle basic tasks like answering commonly asked questions and setting appointments. As a result, this technology is becoming increasingly popular with companies seeking to deliver excellent customer experiences while containing costs and dealing with staffing shortages. An inaugural report on conversational AI in the intelligent contact center has named Avaya a marketplace leader.
The Avaya Experience Platform makes the supplier stand out in the conversational AI space with the following features, according to the press release:
- Agent assist
- Software consumption spanning private, public and hybrid clouds
- No APIs required due to its status as an end-to-end offering
- Vast partner network and ecosystem
- Low-latency live transcription
- Real-time analytics, biometrics, voice-to-text transcription, sentiment analysis, and agent guidance
The Converged Communication Systems (CCS) team can help if you want to learn more about Avaya solutions. As a leading Chicago Avaya business partner, we offer installation, maintenance and support services. We can also extend the latest deals and promotions to current Avaya clients. Explore your Avaya options today by calling 877-598-3999 or emailing sales@convergedsystems.com.
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