Avaya news October 2022: Supplier recognized as intelligent video conferencing leader
In Avaya news for October 2022, Aragon Research named the enterprise communications solution supplier as a market leader in intelligent video conferencing. Additionally, Avaya shared several stories of how clients have leveraged Avaya OneCloud Contact Center as a Service (CCaaS) to improve customer and employee experiences. Keep reading for more Avaya news and announcements.
1. “Silver Spring Pathfinder Creates Opportunities for Disadvantaged Singaporeans with Avaya OneCloud CCaaS”
A business process outsourcing partner that works with social service agencies in Singapore to place people living with disabilities in customer service jobs has enhanced the agent experience with Avaya OneCloud CCaaS.
2. “Florius Uses AI-Powered Speech Analytics To Transform Customer Experience With Avaya OneCloud CCaaS”
Avaya OneCloud CCaaS has allowed a Netherlands-based mortgage lender to improve the customer experience (CX) while empowering remote workers.
3. “Honeywell And Avaya Collaborate To Advance Emergency Response In Smart Cities Across the Middle East”
Avaya and Honeywell announced an agreement that supports integrating the Avaya OneCloud experience platform with the Honeywell City Suite. This will improve emergency response abilities for smart city organizations in the Middle East.
4. “Avaya and Wavenet Partner to Bring Private Cloud-Based Experience Platform to UK Customers”
The strategic partnership between Avaya and Wavenet will benefit U.K.-based companies by combining Avaya’s unified communications and CCaaS technology with Wavenet’s bundled voice plans.
5. “Avaya Partners with Startek® to Support Global Businesses Through Packaged CX Offering”
Startek, a CX solution supplier, will look into hosting Avaya OneCloud products.
6. “Avaya and Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership”
The next stage of the partnership between Avaya and Alcatel-Lucent Enterprise will involve the two companies continuing to work on integrating Avaya OneCloud CCaaS with ALE Digital Age Networking solutions.
7. “Avaya Named A ‘Leader’ in the 2022 Aragon Research Globe™ for Intelligent Video Conferencing – Enabling Future-Ready Unified Communications”
The leading enterprise communications solution supplier believes Avaya Spaces; Avaya Cloud Office (ACO); Avaya USB connected cameras; and integrations with Apple, Microsoft Teams, Microsoft Office, Google, and Salesforce/Slack helped position the company as a leader in the intelligent video conferencing space.
Our team can assist you if you’re interested in learning more about Avaya communications solutions. As an established Avaya business partner, we can provide installation, maintenance and support services that meet your organization’s needs. Additionally, we can extend the latest deals and promotions to current Avaya clients. Get started today by calling 877-598-3999 or emailing sales@convergedsystems.com.
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