In Avaya news for July 2024, the supplier announced that President and CEO Alan Masarek will retire at the end of the calendar year. The company also appointed a new chief people officer (CPO). Keep reading for details. 1. “Avaya Announces CEO Leadership Transition” Masarek will retire after eight quarters with Avaya, during which he… Read more
In Avaya news for June 2024, the business communications solution supplier announced the winners of the U.S. and Canadian Partner of the Year Awards, which recognize organizations that demonstrate commitment to innovation in customer experience (CX). Since our last news round-up, Avaya has issued the following press releases. 1. “Avaya Celebrates Excellence in Customer Experience… Read more
Avaya has announced that IP Office Release 12.0 is now available. If you’re an Avaya customer wondering what that means for your business, here’s a rundown of the biggest changes. R12.0 will replace CentOS Linux 7 with Rocky Linux 9.3 as its backend operating system. IP Office R12.0 will rely on Rocky Linux because CentOS… Read more
In Avaya news for May 2024, the supplier unveiled various enhancements to the Avaya Experience Platform (AXP) during Avaya ENGAGE 2024 in Denver, Colorado. Additionally, the enterprise communications solution provider announced a new partnership with LivePerson. Keep reading for details. Avaya has issued the following press releases since the publication of our last news round-up…. Read more
In Avaya news for April 2024, the global communications solution supplier reported continued strong business momentum in the wake of a financial transformation last year. Additionally, the company announced guest speakers for Avaya ENGAGE. Keep reading for details. The business communications solution supplier published the following press releases since the publication of our last Avaya… Read more
In Avaya news for March 2024, a city government in Texas selected Converged Communication Systems (CCS) as their new Avaya support provider. Additionally, the leading enterprise communications solution supplier announced a new Communication and Collaboration Suite. Keep reading for details. CCS and Avaya monthly wins The CCS staff assisted Avaya clients in the following ways… Read more
In Avaya news for February 2024, Converged Communication Systems (CCS) assisted a client who wanted to reverse a migration from Avaya IP Office to Unified Communications as a Service (UCaaS). The CCS team also helped a large healthcare provider by extending their phone system to a newly acquired building. Additionally, Avaya CEO Alan Masarek and… Read more
In Avaya news, Converged Communication Systems (CCS) assisted a client with Avaya system updates. Additionally, Aragon Research recognized Avaya as one of the top intelligent contact center solution suppliers for the 5th year in a row. Keep reading for details. CCS and Avaya monthly wins The team at CCS helped a large insurance provider with… Read more
In Avaya news for December 2023, the global communications solution supplier detailed how Avaya solutions help enterprises deliver better customer experiences with the power of artificial intelligence. Keep reading for additional announcements and news from Avaya. The supplier has issued the following press releases since we posted our last Avaya news blog. 1. “Avaya Helps… Read more
In Avaya news for November 2023, the leading enterprise communications solution supplier issued its first annual report to customers, which describes the company’s progress during the past year and its focus on customer experience and innovation, among other highlights. Additionally, the supplier announced new C-suite appointments. Keep reading for more Avaya news and announcements. The… Read more
