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Everything You Need to Know About Cloud Firewalls

Firewalls are necessary parts of a secure network layout, filtering connections and websites to protect company infrastructure. Many modern firewalls are built into modems and switch devices automatically, but what if your company has a different model? Indeed, if your business makes use of a virtualized environment or relies on cloud computing to conduct daily… Read more

What to do if Your VoIP System Goes Down

The main reason why large call centers prefer using VoIP (voice over IP) systems to traditional phone networks is due to affordability and ease of expansion. Nowadays, even medium-sized companies use VoIP-based call centers because one can freely obtain a virtual phone number. To make or receive calls, all you have to do is buy a… Read more

Have You Tested Your Backups Lately? Why and How to Make Sure Your BDR Solution Works

A backup and disaster recovery solution is a fundamental part of successful business strategies. This is because a BDR solution protects against all sorts of red-alert scenarios, from natural occurrences to malicious intrusions. They help prevent downtime and give your business a playbook to follow when the worst happens. However, it’s easy to adopt a philosophy… Read more

5 Ways to Leverage Call Center Analytics

Call center analytics relate to the number of tools businesses use to sustain and maximize the efficiency of their call center models. These tools analyze quality of speech, customers’ responses via text messages, conversion rates, and other factors depending on each entity’s call center model. Some businesses experience challenges when it comes to interpreting data… Read more

4 Tips for a Smooth Migration to the Cloud

Cloud storage has gained popularity quickly in recent years. Many companies are now opting to make the migration to the cloud. If your organization is thinking about moving to the cloud, here’s what you need to know about cloud-based storage and some steps you can take to make the transition as smooth as possible. What is… Read more

Could Virtualization Give You a Competitive Edge?

The process of creating a software-based or a virtual representation of anything that is not physical – referred to as virtualization – is gaining momentum in many organizations today. It applies to servers, applications, networks, and storage. Virtualization is one of the most effective ways to reduce IT expenses while at the same time boosting… Read more

Top Telecom Concerns for Mid-Sized Businesses

Telecommunication in the traditional sense is slowly being phased out, thanks in part to the rise of the cloud and other new technologies. Still, companies of various sizes still rely on telecommunications to continue daily operations. It’s from that reliance certain challenges arise, more so if the telecom company in question isn’t taking an adaptive… Read more

Why Your Business Should Consider Disaster Recovery as a Service

All companies have a variety of assets they need to protect. Some of these assets are more modern, like digital software and files stored on hard disk drives. But these modernizations also pose some risks. That’s because malicious attacks in forms of malware, denial of service attempts, and other virtual threats are commonplace. When these… Read more

5 Qualities to Look for In a Data Center Provider

Of course, understanding the difference between low and high quality data centers is important. Since a company will usually rely on a center to accomplish various tasks and/or stabilize performance, making sure it’s worth the investment is crucial. To help your business get an idea of what to focus on, here are a few qualities… Read more

How to Choose a Managed Infrastructure Provider

Large companies have immense network infrastructure requirements and various IT needs. Managing this ecosystem of technology is often a burdensome task that requires both financial capital and trained staff. Assuring that adequate IT resources are available is easier said than done, especially when making sure the return on investment is worth it. As a result,… Read more

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