Avaya news November 2023: Supplier addresses innovation, CX in first annual report to customers
In Avaya news for November 2023, the leading enterprise communications solution supplier issued its first annual report to customers, which describes the company’s progress during the past year and its focus on customer experience and innovation, among other highlights. Additionally, the supplier announced new C-suite appointments. Keep reading for more Avaya news and announcements.
The supplier has issued the following press releases since we posted our last Avaya news blog.
1. “Avaya Highlights Technology Trends That Are Bridging the Gap for Universities in Today’s Social and Economic Climate”
Avaya’s Executive Education Vertical Director Julie Johnston contributed to the EDUCAUSE Horizon Report®: Holistic Student Experience Edition, drawing on her more than 20 years of K-12 and higher education experience.
2. “Global CX Leader Avaya Further Strengthens C-Suite as the Company Accelerates Innovation”
Soren Abildgaard joined the company as chief technology officer (CTO), effective November 1. Marylou “ML” Maco will officially become Avaya’s chief revenue and customer experience officer on December 1.
3. “Dubai Electricity & Water Authority (DEWA), Avaya Discuss Enhancing Cooperation”
Avaya and Dubai Electricity and Water Authority (DEWA) reaffirmed their strategic partnership and plans to enhance DEWA customer experiences.
4. “Avaya Highlights India as Key Growth Market”
Approximately one-third of Avaya’s 1,700 engineers are based in India. Additionally, the supplier has key clients in the country, including State Bank of India, the Government of India, and Airtel.
5. “Avaya, Summit Technology Awarded Contract for Magdi Yacoub Global Heart Centre in Cairo”
Once finished, the advanced healthcare center will allow the Magdi Yacoub Heart Foundation to serve three times as many outpatients. Avaya’s technology will serve as the foundation of all levels of communication at the facility.
6. “Avaya Highlights Momentum in First Annual Report to Customers”
The report covers the value Avaya delivers to customers via innovation, a strategic focus on customer experience (CX), digital transformation services spearheaded by experts, sustainability, and diversity.
7. “Dubai’s Department of Economy and Tourism Partners with Avaya to Build AI-Powered Engagement Platform”
Avaya communications solutions will help the Department of Economy and Tourism (DET) digitize business license applications and resolve common pain points with the power of AI.
8. “Avaya Cloud Solutions Help Motul Deliver Effortless Experiences”
Motul, a global oil and lubricants provider, is leveraging Avaya Experience Platform to connect customers with the agents who are best suited to meet their needs via omnichannel communication.
9. “Avaya Showcases AI-Driven Customer Experience Solutions at Gartner IT Symposium 2023”
The enterprise communications supplier addressed the impact AI has on CX at the Gartner IT Symposium/Xpo™ 2023 in Orlando, Florida, in October.
10. “Avaya Demonstrates Future of Customer Experience Powered by Generative AI”
The supplier explained the concept of “Generative CX” at GITEX Global in Dubai last month. Generative CX involves centering AI in the process of CX transformation.
The Converged Communication Systems (CCS) team can help you explore Avaya solution options. As a longtime Avaya business partner, we provide best-in-class installation, maintenance and support services. Additionally, we can extend the latest deals and promotions to current Avaya clients. Start now by calling 877-598-3999 or emailing sales@convergedsystems.com.
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