Top 5 Unified Communication Concerns for Government Agencies
Clear communication in any industry, especially government services, is essential for success. Efficiently getting messages and information to the correct parties in as little time as possible leads to quick problem resolution and increased performance all around.
Government agencies face the same problems and concerns as businesses when deploying universal communication solutions. Here are some of the most pressing issues facing them today.
1. Solutions deployment. Agencies which rely on legacy systems might find themselves facing a big challenge when attempting to adopt a new universal communication solution. They might do so to meet a new level of demand and increase efficiency but could face problems as the workforce is unfamiliar with the solution in question.
There’s also the cost associated with replacing legacy systems while effectively integrating the new ones into the agency. This downtime can cause potential future problems if not handled correctly.
2. Mobile accessibility. Another major challenge is making sure the UC platform is compatible with mobile devices. Not only is it advantageous, it’s also a common practice among most organizations. Therefore, an agency must deploy its solution to operate with mobile devices and also make sure it establishes off-site security regulations as well.
This typically requires comprehensive regulatory practices and a trained workforce, which is another challenge when adopting a UC solution.
3. Scaling resources. Agencies must make sure they are able to manage daily tasks with optimal efficiency, and this means scaling resources as needed to meet new demands.
Therefore, a concern for government organizations is whether or not their universal communication solution can scale effectively to match demand. Whether that’s expanding resources to accommodate new hires or installing new systems for a larger customer base, part of remaining efficient is keeping pace with technology.
4. Security. Whether the UC solution is through a vendor or adopted program, security is by far one of the most crucial elements. How resilient is the platform against malicious intrusions? Is data encrypted as it’s sent to different recipients? Can it be secured when used by a mobile platform? These are a few of the questions agencies must ask as they look to adopt a UC solution.
5. Disaster recovery. No organization is truly immune to disaster, whether it’s accidental, natural, or malicious. As a result, the flexibility of the UC solution to manage disaster recovery is another core challenge when adopting said technology.
If the disaster is related to a vendor, how fast can they resume services? What happened to the information when downtime occurred? What services are affected when downtime occurred? The more robust a UC solution is, the more flexible it is regarding solutions and safeguarding of data.
Like most businesses, a government agency has as many challenges and concerns to overcome when adopting a universal communication solution. Whether it has to do with a vendor or software platform, any agency must be prepared to handle these challenges.
But by properly accommodating UC as a resource with things like budget and security, agencies will find they have a fast, efficient means to communicate with their workforce and can ultimately handle tasks far better than with traditional systems.