4 Signs You Need a New Unified Communication Solution Provider
Unified communications are among the most beneficial resources for modern companies. Because open communication is paramount to the success of projects, numerous organizations rely heavily on it.
However, there are times with a unified communication solution no longer works. There can be a variety of reasons for this, but if production suffers because of a problematic third party provider, it’s time to make a change. Here are four signs it’s time to choose a new unified communication solution provider.
1. Too many excuses. There are plenty of UC providers in the cloud computing sector who may try to excuse their lack of performance or service. Barring unavoidable problems like natural disasters or hardware failures, your UC provider should not be making excuses for lack of (or poor) service.
“This is a high-volume hour so quality suffers” or the like is not acceptable when your productivity is on the line.
2. Low priority. Above all, UC should function with your company, not as a secondary service. Third party providers need to have your goals in mind. In other words, if your needs aren’t being met so you can take on the varied challenges your organization faces, then it’s time to move on.
A UC solution should never feel like a service you pay for that simply views your business as an ATM. They need to value your success as much as you do.
3. Improper storage management. Professional unified communication providers can adapt to the demands of their clients on a minute-to-minute basis. That is simply what is required to meet the challenges of a modern world. This includes things like scalability and storage.
If your UC provider seems to reject the idea of expanding server/storage space for your company, this is a red flag. Though it’s understandable that they might want to manage resources carefully, a UC provider should not treat the desire for storage expansion (or similar) as an expensive request.
4. Poor security. Many distrust the UC path as it puts data in the hands of a third party or unfamiliar service. If they’re compromised in any way, so too is your information.
Therefore, its paramount you scrutinize the kind of security your UC provider has. Do they have an efficient backup and disaster recovery plan? Are they up to date on all anti-virus software? What is their plan in the event of malicious third party hacks? If they cannot answer these questions or if you suspect their response is not strong enough, move on. You cannot afford weakness in this area.
There are still plenty of other reasons to move to a different UC provider. Obsolete software, unfair price structure, not wanting to commit to certain expectations. The good news is, UC is growing as a business model and can be found all over the nation. This means you have a lot of options.
Remember, never sell your communications short. It’s the backbone of any successful project.