6 Surefire Signs You Need a New Unified Communications Solution
Unified communications (UC) solutions have become essential in busy business environments. In most cases, clear communication, flexibility, and speed can make or break a company. For most business owners, deciding when their organization needs to implement a new unified communications solution is not always easy.
Unified communications solutions involve telephony, instant messaging, interactive data and video conferencing as well as desktop sharing. Basically, unified communications is a suite of products working together to offer an enhanced, consistent user experience across various media interfaces.
However, a UC solution needs to be up-to-date and fit the needs of your organization to function optimally. Here are some surefire signs that your business needs a new UC solution.
1. You have high demand but low staff numbers. If your organization undergoes a staff reduction, this can greatly impact your ability to consistently offer high-quality service and communicate effectively with your clients.
If your enterprise is struggling to support clients via multiple platforms of communication, manage different vendors and make use of different communication services, getting a new unified communications solution can make a big difference.
2. Your company is expanding. If you are adding employees and/or adding new office locations, you might need to consider getting a new unified communications solution. This helps you reduce potential expenses that would be incurred when you install interoffice communication solutions. It also ensures that you deliver consistent services across multiple sites.
3. You’re struggling to juggle multiple communications service providers. Sometimes management and maintenance of different contracts can drain company resources. When a few contracts are almost expiring, this is an excellent opportunity for your business to consider UC solutions. It will greatly help in simplifying carrier relations.
4. You just went through a merger or acquisition. When you go through a merger or acquisition, one of the challenges you face is managing different communication systems and networks. The cost of maintaining these services can be high. Therefore, UC solutions can be a more affordable and manageable option.
5. You’re divesting a business unit. When your company decides to dissociate from a division or business group, separating communication networks or corporate data can prove difficult. In most cases, separating the current infrastructure and starting over seems like the best action plan. A new IC solution can be easily deployed without taking up too much of your budget. It also has a relatively low impact on day-to-day operations.
6. Improving and growing your customer contact center. Any company using an old contact center system can suffer from issues like capped call volumes and high abandonment rates. This ultimately affects your company’s bottom line. A new unified communications system can help you eliminate these problems through the use of high-end infrastructure. An up-to-date UC solution can help route calls efficiently, which reduces holding times. Also, these solutions make it easier for the company to monitor, record, and analyze data, which might older systems might not be capable of doing.
To learn more about UC solutions, don’t hesitate to reach out to our expert team by calling 877-598-3999 or emailing sales@convergedsystems.com.
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