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How to Keep Your VoIP System Secure

benefits of voip

Telecom systems have evolved greatly along with technology in general. Now, thanks to revolutions in software and hardware, companies can run their communication infrastructure with the power of the Internet instead of traditional phone lines.

This is typically accomplished through a vendor that also provides some of the hardware and programs needed to use their VoIP system. The distinction is important because these elements tie into security. While VoIP streamlines communication across the board and greatly improves performance, there are also more security risks compared with with traditional systems.

In order to keep VoIP setups secure, there are a few things a business must deploy across the company. This is related to both workforce policies and the VoIP program itself.

For example, the cornerstone of good security is setting strong, complex passwords for individual logins. Depending on how many connections are allowed on the company network and whether there are remote workers, simple passwords increase the risk of a data breach.

Backing up call data is also important, especially if you utilize cloud-based VoIP systems. Backup and disaster recovery is an essential part of the modern company too, since there are a variety of threats that can compromise information. Therefore, a secondary site or method to safeguard information is recommended to better protect the data recorded on a VoIP system.

And speaking of information, a scrupulous inspection policy is helpful for detecting fraudulent calls or strange network activity. This will prevent unauthorized third parties from using the VoIP system. With IP tracking, you can also make sure that the only calls made are ones with approved credentials.

This monitoring also benefits from shut-off features, which will automatically stop unprotected or unverified call attempts from the business side. This prevents security threats.

During hours of work, you can also double down on security by enabling network encryption. When the VoIP system is used and encryption is enabled, data will be protected by an extra layer of security. Combined with monitoring and the shut-off option, this creates a basic – but extremely safe – method of VoIP protection.

If you’re utilizing a third party VoIP provider, you may think the above may not apply. This is not true. Although many vendors do maintain security policies, taking action to protect your own information is still a critical aspect of safe VoIP usage.

Additionally, it’s worth understanding the kind of security policies your VoIP vendor employs, if applicable. You want them to take security just as seriously as you do because you rely on their infrastructure to maintain critical services. If any security policies on their side are lacking, it’s a red flag, and you should explore other vendor options.

As you can see, maintaining VoIP security isn’t too hard. It comes down to network monitoring, strong passwords, and ensuring only appropriate IP addresses and/or devices use the service. With these basics covered, your will protect your business from common threats.

VoIP is an excellent modern alternative to traditional phone lines, provided the proper security measures are in place.

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