4 Ways Proactive Monitoring Can Give Your Business a Boost
Most businesses utilize IT and network infrastructure to accomplish daily tasks. Modern demands need modern solutions, so it’s not uncommon for most work to be carried out through network-related resources, such as file sharing, video conferencing, and more.
As a result, this massive reliance on IT systems means that businesses must perform maintenance to keep things running smoothly. This maintenance is often carried out when problems are detected. However, this reactive strategy can be costly and inefficient. Many companies seek proactive monitoring sources to better serve their IT infrastructure.
Here are just some of the business benefits of proactive monitoring.
1. Decreased risk of downtime. Perhaps one of the most fundamentally important advantages of proactive monitoring is the dramatically reduced downtime risk. Even if downtime has occurred, proactive monitoring can reduce how long this downtime lasts.
Depending on the provider, networks are checked constantly and monitored through automated systems that immediately deploy backups when problems are detected. In other cases, specialists will locate the issue and resolve it quickly. This means your business won’t lose valuable income while a professional team gets you up and running again.
2. Improved customer support. If IT systems utilize customer support (which they likely do), it’s good to have these systems up and running with as little downtime as possible. This is so businesses can address consumer concerns, help process sales, and resolve issues quickly. Frustrated customers tend to lead to lost sales, reputation damage, and a host of other problems.
With proactive monitoring, you improve the quality and integrity of your support and, overall, have a more satisfied customer base.
3. Reduced costs. Proactive monitoring will typically catch problems and errors before they occur. Or it will at least stop them before they escalate and cause more catastrophic results.
This constant monitoring of IT, network, and tech-related resources will keep a business in the know regarding every aspect of their infrastructure. Additionally, avoiding downtime helps businesses escape the high costs often associated with it, which can often bankrupt small businesses.
4. Improved security. While your company’s performance is constantly monitored, your network is also inspected for potential threats. Network monitoring means that third parties will catch unusual activity as they are occurring. Strange spikes in data usage indicate threats, for instance, and an IT team can take immediate action and stop problems before they escalate.
Proactive monitoring also checks systems for competency, insuring that all programs, firmware, and anti-virus measures are up-to-date.
Proactive monitoring has plenty of other benefits, such as access to experienced IT experts to consolidate problems and backup and disaster recovery solutions. As a result, even though proactive monitoring incurs hourly fees, it is highly recommended to maintain the integrity of IT systems.
Considering the breadth and size of some organizations’ IT infrastructure, managing it in its entirety is a herculean task. Therefore, proactive monitoring can help keep systems up-to-date, protect them, improve network performance, check for security threats, and much more.