4 Common Misconceptions About Cloud Phone Systems
The cloud has become a force of nature capable of meeting almost any company need. Since its introduction, cloud computing has offered a variety of business benefits like ease of file sharing and virtualization. However, one possible application of cloud computing typically gets overlooked: The use of cloud-based phone systems. This could be a result of negative rumors surrounding not only the cloud but the communication infrastructure it can provide. In this article, we’re going to tackle some of the most common misconceptions related to cloud-based phone infrastructure.
1. Call quality is worse. It’s easy to assume that a service relying on “nebulous” connectivity would have worse sound quality, but this isn’t true. Often it’s the opposite and cloud calls have higher quality than their copper line counterparts. Additionally, quality is dictated by a company’s network service or third party VoIP provider. Managing the latter means cloud phone systems don’t suffer any more or less than traditional lines, and with Internet speeds increasing every year, this concern is a thing of the past.
2. It’s more expensive. Such a complex kind of technology certainly costs more, right? Fortunately, this isn’t the case. Rather than paying for multiple services with legacy systems (all of which incur their own maintenance fees or the like), cloud computing and cloud phone systems combine multiple features into one. Software, connection, and hardware all sync seamlessly, whereas traditional landlines might have various installations. The latter is also clumsier and needs manual integration. While cloud-based phone systems will put more of a strain on the company network, you’re only paying for one integrated bill with charges related to capacity.
3. It’s less secure. In the digital age, so much information and valuable data can be compromised. It’s understandable that organizations don’t want to switch to cloud phone systems if they perceive them as far less secure. However, that’s not actually the case, as cloud systems utilize the best in security and get automatically updated by their third party provider. Often times cloud phone systems allow for even greater security since organizations can customize options for private calls with management, allowing for increased flexibility compared to traditional phone systems.
4. The software is too complex. People sometimes jokingly refer to the “cloud,” as though it were some nebulous technology no one can understand. In reality, it’s not that hard to make use of cloud-based applications. Cloud services, especially those used for creating phone systems, typically have easily accessible software platforms that offer powerful tools for communication while requiring little knowledge of complicated IT tasks. Many organizations don’t like the idea of having to retrain their entire staff to use a clumsy system, but they can rest assured that cloud computing and all its related services are designed for ease of use.
Other myths surrounding cloud computing and phone infrastructure certainly exist, but these are some of the most common. Any organization can put their concerns to rest, though, since the technology has evolved to be both accessible and efficient.
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