Avaya IP Office Installation

HQ
2930 Central Street
Evanston, Illinois 60201

Phone: (877) 598-3999
support@convergedsystems.com

Nationwide Network Operations Center
Evanston, Illinois 60201

Regional Offices:

Minnesota Location:
Minneapolis, Minnesota 55435

Wisconsin Location:
Milwaukee, Wisconsin 53202

New York Location:
New York, New York 10038

Florida Location:
Fort Lauderdale, Florida 33309

Los Angeles Location:
Lake Forest, California 92630

Santa Barbara Location:
Santa Barbara, California 93101

Additional CCS Locations:

Michigan Location:
Grand Rapids, Michigan 49503

San Francisco Location:
San Francisco, California 94105

Texas Location:
Dallas, Texas 75243

Ohio Location:
Columbus, Ohio 43219

Indiana Location:
Indianapolis, Indiana 46240

Iowa Location:
West Des Moines
Des Moines, Iowa 50266

Missouri Location:
St. Louis, Missouri 63005

Seattle Location:
Seatac, Washington 98148

Detroit Location:
Romulus, Michigan 48174

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For our IT / Managed Services Division Visit: www.StratosphereNetworks.com

IP Office Installation

Converged Communication Systems has achieved numerous certifications and Global recognition in the Avaya IP Office arena. The CCS Support group is in the top 0.5% of Avaya Authorized partners Globally that has achieved Avaya Certified Engineering (ACE) status regarding IP Office implementation, IP Office support, IP Office service, IP Office programming, and IP Office maintenance. This means you are working with the best when it comes to support as well more importantly your Avaya IP Office solutions. The CCS Support group is known nationwide to pickup current Avaya IP Office customers and resolve their issues that their former providers and original installers could not fix. We bring excellence of execution to all Avaya and more specifically Avaya IP Office customers.

New Installations: How do we succeed:

When you purchase a new Avaya IP Office solution our pre-implementation team of experts takes over and hand holds you to provide a seemless installation. Within 48 hours of the handover, you will receive notices letting you know what the next step is and guiding you through the pre-installation process. From there your assigned group of experts gathers as much data as they can in order to pre-program your solution and gather the necessary resources for your project. We put a lot of our resources in the pre-planning phase and we believe this is critical in order for our customers to get the best end result.

We build and pre-program your Avaya IP Office system. This gives our team enough time to build, test, and burn-in any essential pieces of equipment to eliminate critical issues on deployement. Once completed 98% of your solution is complete and ready to be rolled out. All that remains are minor tweaks to the system that will be reviewed onsite, however you have a fully working solution.
Our rollout team is there to provide seamless migration that limits your downtime. We perform first day of business (FDOB) support which helps end users learn new features and functionality of the system.

Post-installation your project manager has remote access to help with changes or modifications. Fully admin training is the performed about a week later. This gives your administrative person time to digest the new technology and get a list of items they need to review. Ask us how the CCS Support Group can help you.

Current IP Office Customers: How can we help:

Are you tired of your current support vendor? Did your original installation team drop the ball and not perform up to expectations? Are you looking for another phone system maintenance provider or Avaya IP Office support group?

No matter where you are located, Converged Communication Systems can help! We have customers nationwide that we can perform remote or onsite maintenance and fit issues that your previous maintenance provider could not. We are happy to help. We have a number of Avaya IP Office customers you can talk to that we have cleaned up and are happy they decided to work with the CCS Support Group.