Is Fully Managed Telephony Right for You?
It’s no secret that a strong communications platform is the backbone to a productive, efficient business. The ability to mobilize information to management helps projects move forward, while simultaneously managing positive customer relations. However, despite its importance, companies can find themselves overwhelmed with maintenance and the strain high volume places on their communication infrastructure. This results in slower performance, frustrated workers, and an unhappy client base.
To combat this, some businesses choose to utilize the services of a managed service provider. In this instance, it would be a managed telephony provider. These external parties are highly beneficial for the struggling business because they can help with various tasks, infrastructure, and services. That includes communication, which includes assisting with strain, high volume days, and customer satisfaction.
The question, of course, is whether or not an MSP is right for your organization. Deciding yes or no comes down to understanding the organization as a whole, observing performance, taking budget into consideration, and having a plan.
For instance, managed telephony is a benefit if your business is prone to things like downtime, high call volume, or handling business via phone. Organizations that rely on call centers to conduct sales, for instance, should consider an MSP when they are no longer able to manage the impact of increased call volume. This is because the inability to receive these calls leads to lost potential sales and frustrated customers, harming the company’s reputation and decreasing the chance of receiving future business.
Budget is another consideration. While a third party does require an initial investment, they typically price incrementally. This is opposed to flat fees and maintenance charges associated with the physical upkeep of a company’s communication infrastructure. The third party, by comparison, can be dramatically cheaper and easier on monthly expenses since an MSP only charges for what you actually use. Just as well, managed telephony can help cut down on expenses, since events like downtime and technical strain lead to higher resource usage down the line.
A company can also look to the expertise and creative solutions of veteran providers regarding their own communications network. An MSP is available 24/7 and can provide multiple services (like allocating customer service calls to their centers) with experienced staff, adding a functionality that was impossible with your business before. This will, ultimately, cultivate a better experience for your consumer base and generate a positive client-company relationship.
Of course, these are only a few benefits offered through telephony third parties, or MSP’s in general. Simply having a secondary resource of infrastructure has plenty of pros to assist any business with, which can be a boon when current methods are no longer effective. If you feel that your own company has hit a rut or is unable to handle increased demands to its communication network, investing in a managed telephony provider might be right for you.
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