Avaya news March 2023: CCS team migrates retailer to Avaya cloud environment
In Avaya news for March 2023, Converged Communication Systems (CCS) provided project management and professional services to a client in the retail industry that needed assistance moving from an on-premises Avaya environment to Avaya cloud solutions.
Additionally, the enterprise communications solution supplier released details about a case study involving a multi-age school in Northamptonshire, U.K. The institution benefited from deploying Avaya Cloud Office (ACO) for cloud communication capabilities. Keep reading for details.
CCS and Avaya monthly wins: Migrating a retailer to an Avaya cloud environment
The CCS team provided on-site and remote Avaya professional and project management services to migrate a retailer with 1,500 employees from on-premises Avaya solutions to the cloud. The client leverages Avaya Communication Manager, Avaya Workplace, and Xima Chronicall.
The project involved the following:
- Fully managed upgrade and implementation on-site
- Migration to a virtual environment
- Adding applications like softphones and mobile applications to enable remote work and sales functionality
- Increasing redundancy by enabling SIP trunking and disaster recovery for failover
- Application upgrades
The CCS team has supported this client for over nine years. With our resources and engineering staff with extensive Avaya solution experience, we help them maximize their return on investment.
Avaya News
Since we posted the last Avaya news blog, the supplier has released the following news:
Kettering Buccleuch Academy (KBA) Enhances Communications Reliability and Versatility with Avaya Cloud Office® by RingCentral
Kettering Buccleuch Academy (KBA) needed to facilitate effective communications between internal and external stakeholders, including different departments, parents, carers, suppliers, and outside authorities. Avaya Cloud Office gave the academy precisely what it needed regarding reliability, functionality, and enhanced admin experience.
With ACO, the school can access team messaging, video meetings, centralized automation, intelligent routing, and advanced analytics in a single platform. Additionally, the solution allows end users to continue utilizing on-site devices in addition to using smartphone applications for remote work.
Since deploying Avaya Cloud Office, the academy has experienced improved operational efficiency and lower spending. The school’s communication abilities improved notably after migrating to the cloud-based solution, which establishes centralized control and facilitates collaboration via audio, video, and text messaging.
The Converged Communication Systems (CCS) team is here to help if you want to learn more about Avaya Cloud Office and Avaya’s other enterprise communications solutions. As an established Chicago Avaya business partner, we offer best-in-class installation, maintenance and support services. Additionally, CCS can extend the latest deals and promotions to current Avaya clients. Get started today by calling 877-598-3999 or emailing sales@convergedsystems.com.
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