Avaya News July 2020: CCS Helps a Chauffeured Services Provider Upgrade Their Avaya Solution
As many people continue to do their jobs remotely, efficient and effective communication tools are more essential than ever for all kinds of organizations worldwide. This month, the Converged Communication Systems (CCS) team and our trusted partner Avaya have continued to assist businesses in need of advanced enterprise communication solutions.
Here’s how CCS recently helped a client improve their communication capabilities with Avaya solutions, in addition to some recent notable news items from Avaya.
CCS and Avaya Monthly Win: Avaya IP Office Upgrade for a Chauffeured Services Provider.
This client story demonstrates how our team can improve business operations by assisting with the purchase, installation, maintenance, support and more of Avaya solutions.
The client was relying on a very old release of IP Office and Customer Call Reporter (CCR). They wanted assistance getting up-to-speed during the lull in business caused by the COVID-19 pandemic. Our team helped them transition to the latest release (R11), ensuring they have a current and secure communications platform in place.
Here are a few more key details and advantages of the work we did for this client:
- With the exception of the IP500 hardware, we’re virtualizing the application server, ASBCE and XIMA
- We replaced their old handsets with a combination of new digital and IP sets.
- We also incorporated Session Border Controller in the solution design to accommodate and securely connect mobile and remote workers.
- Our team replaced their end-of-life Avaya Customer Call Reporter with XIMA Chronicall + Realtime Agents, which allows for enhanced customer service reporting, tracking and monitoring.
Avaya News
Since the publication of our last Avaya news blog, the supplier has posted a few notable news items. Here are some highlights from the past month or so.
1. Avaya executive publishes article on how contact centers can adapt to challenges like the pandemic.
David Robertson – managing director and president of sales for Avaya Canada – published a ChannelBuzz.ca guest blog: “Adapting your contact center for the future of remote work: Insights, solutions and more.”
2. Frost & Sullivan recognize Avaya with the 2020 North American Growth Innovation Leadership Frost Radar Award.
The supplier earned the accolade based on its OneCloud Contact Center as a Service (CCaaS) portfolio, which drives workforce and customer engagement with AI. Read more.
3. Avaya expands Device as a Service (DaaS) offering.
The enterprise communications solutions supplier announced on July 7 that they planned to bring their DaaS offering – which gives clients access to Avaya devices via a monthly subscription model – to 12 new markets. Read more.
4. Aragon Research names Avaya as a leader in the intelligent contact center solutions space.
For the second year in a row, Aragon Research identified Avaya as a Leader in The Aragon Research Globe™ for Intelligent Contact Centers. Read more.
For more information about how solutions and services from Avaya and CCS can benefit your business, please contact our team of telecommunications experts by calling 877-598-3999 or emailing sales@convergedsystems.com.
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