Avaya News August 2021: CCS Team Upgrades IP Office for a Chicago Real Estate Firm
In Avaya news for August 2021, the Converged Communication Systems (CCS) team assisted a Chicago real estate brokerage firm with an out-of-date IP Office system. Additionally, Avaya released financial results for the third quarter of the 2021 fiscal year. Keep reading for other Avaya-related stories and updates.
CCS and Avaya Monthly Win: Upgrading IP Office for a Real Estate Firm
A real estate brokerage firm in the Chicago area sought our assistance after learning that their previous provider would no longer service their legacy T1s and POTS lines. The CCS team noted that their Avaya IP Office system was out-of-date and didn’t have a PC running. In addition to selling a new PRI and POTS line conversion to the company, we also recommended an upgrade to the latest IP Office release and the purchase of a new PC to help the client achieve peak performance.
Avaya News
Since we published last month’s Avaya news blog, the supplier has issued the following press releases.
1. “Avaya Reports Third Quarter Fiscal 2021 Financial Results”
The leading enterprise communication solution supplier reported a 2 percent year-over-year increase in total revenue to $732 million.
2. “Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI”
For the third year in a row, Avaya OneCloud Contact Center as a Service (CCaaS) earned the supplier a spot as a Leader in The Aragon Research Globe for Intelligent Contact Centers (ICC).
3. “Avaya’s Hope Davó Honored as a 2021 CRN Rising Female Star For Shaping The Future of The IT Channel”
Avaya National Partner Manager Hope Davó has earned recognition from CRN, a brand of The Channel Company, on its list of Rising Female Stars.
4. “Double Gold for Avaya – Named a Winner in Two Categories for 2021 UC Today Awards”
Avaya received two UC Today 2021 Awards: Best Use of AI for their Avaya Spaces workstream collaboration solution and Best CPaaS Solution for Avaya OneCloud Communications Platform as a Service (CPaaS).
5. “Avaya Earns Metrigy MetriStar Top Provider and Customer Sentiment Awards for Avaya OneCloud™ UCaaS and CCaaS Solutions”
Metrigy has recognized Avaya with two awards: MetriStar Top Customer Sentiment for Avaya Unified Communications as a Service (UCaaS) and MetriStar Top Provider award for Workforce Optimization (WFO) Platform for Avaya Workforce Engagement, part of the Avaya OneCloud CCaaS portfolio.
6. “Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud Platform”
The acquisition of CTIntegrations – the company that provides CT Suite – will bring new expertise and capabilities to Avaya OneCloud.
The CCS team is available to assist you if you’d like to learn more about Avaya’s enterprise communication solutions. As an established Avaya partner, we can provide installation, maintenance and support services that meet your organization’s unique needs. On top of that, we can extend the latest promotions and deals to Avaya clients. For details, get in touch with us today by calling 877-598-3999 or emailing sales@convergedsystems.com.
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