10 Essential Avaya IP Office, Communication Manager, and Aura Support Solutions
Communicating quickly and effectively with both colleagues and clients across multiple channels is vital for any business looking to stand out and succeed. However, keeping everyone connected can prove challenging as new methods of communication emerge and the workforce becomes increasingly mobile.
Fortunately, for organizations seeking cutting edge unified communications (UC) services, there are a range of tools and solutions available from Avaya, a global leader in superior business communications experiences. These include Avaya IP Office, Communication Manager, and Avaya Aura, among others.
However, simply purchasing these solutions isn’t enough. Proper phone system and UC support is crucial to ensure your team members stay connected with each other as well as with current and prospective clients. If you’re an Avaya maintenance customer, the Converged Communication Systems (CCS) team can help manage your account. As an Avaya partner, we can ensure all the appropriate equipment is covered and that you have the best plan in place to meet your unique business needs.
Avaya Support Solutions and Services from CCS
The CCS team not only provides telephony and data networking equipment but also delivers support and maintenance for Avaya products. Here are some of the services and support solutions we offer to our clients.
1. Fully managed communication systems. Clients increasingly seek out fully managed solutions for their telecommunications infrastructure. If your organization doesn’t have the staff or time to effectively manage and maintain your phone system, the CCS team can handle it for you.
2. Hardware and software break/fix support. Our Avaya experts can tackle necessary repairs, updates, and maintenance for hardware and software on a break/fix, or fee-for-service, basis.
3. Hardware replacement. We offer next-day replacement services.
4. Live help desk and guaranteed on-site response times. Our nationwide support team – centrally located in Chicago – is available to provide assistance whenever you need it and dispatch techs for on-site support.
5. Proactive monitoring. This is essential for any organization looking to decrease downtime. Our state-of-the-art network operations center (NOC) leverages advanced automation and centralized management to deliver proactive monitoring services and prevent outages.
6. Vendor management. Save your company the time and hassle of dealing with vendors. Our team can contact your voice line providers for you.
7. Programming support. The CCS team can gather information about your organization and program solutions so they’re tailored to your unique needs. The CCS Avaya programming support group can also perform remote moves, adds, and changes.
8. Remote access. Our Avaya experts can provide remote technical support for any issues your organization encounters.
9. Upgrades. Access to upgrades is important for any business looking to maintain optimal operations. Our skilled technicians can assist you with upgrading your Avaya systems.
10. Training. Your company can’t fully realize all the benefits of Avaya products unless your employees know how to use them properly. The CCS team can help with professional end user and administrative training services. We offer on-site and remote training to ensure administrators, end users, call center agents, and others use Avaya solutions effectively.
In addition to the array of support services we offer, we can leverage your existing on-premise Avaya infrastructure to move your business to the cloud. Our team can assist you in migrating to a public, private, or hybrid cloud solution. No matter which type of cloud you choose, you’ll have access to our full range of support services.
At CCS, our sales philosophy is to provide each of our clients with solutions that best fit their unique needs. We leverage a neutral and consultative approach and partner with multiple industry leading solutions. If you’d like to learn how we’ve helped businesses across various industries achieve their goals with our offerings and services, these case studies illustrate why our clients rely on us for UC solutions and support.
For more information about our offerings related to Avaya as well as other vendors, contact us today by calling 877-598-3999 or emailing sales@convergedsystems.com.
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