Avaya news October 2023: Strategic tech partners present at GITEX Global

In Avaya news for October 2023, the supplier announced that several strategic technology partners would present at the Avaya stand during the GITEX Global conference. Keep reading for additional details and updates from the business communications solution provider. Since we published our last round-up of Avaya news and announcements, the supplier has published these press… Read more

Tech Talks: Cloud contact center solution can lower handling times by 50%

This article originally appeared on the Stratosphere Networks website. To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions…. Read more

Avaya news September 2023: Supplier reports market momentum following transformation

In Avaya news for September 2023, the leading business communications solution provider reported indicators of significant market momentum following the completion of a financial transformation earlier this year. Keep reading for additional announcements and updates from Avaya. Since we published our last Avaya news round-up blog, the supplier issued these press releases. 1. “Avaya’s Momentum… Read more

Avaya news August 2023: Avaya CEO named UC Leader of the Year

In Avaya news for August 2023, the leading unified communications publication UC Today named Avaya’s CEO UC Leader of the Year for his contributions to the company and the overall unified communications and collaboration technology industry. Keep reading for additional Avaya news and updates. Since we posted last month’s Avaya news round-up, the business communications… Read more

Avaya news July 2023: CCS upgrades on-prem Avaya IP Office solution for transportation company

In Avaya news for July 2023, Converged Communication Systems (CCS) replaced a client’s outdated on-prem Avaya IP Office hardware. Additionally, the enterprise communications solution supplier has relaunched Avaya Professional Services as Avaya Customer Experience Services. Keep reading for more Avaya announcements. CCS and Avaya monthly wins: New Avaya IP Office hardware for a transportation company… Read more

Avaya news June 2023: Supplier appoints new CFO, CPO and CMO to leadership team

In Avaya news for June 2023, the supplier has appointed three new executives to the C-Suite to further the company’s transformation. This month, the customer experience solution provider also hosted the annual conference Avaya ENGAGE in Florida from June 18 to 21. Keep reading for more Avaya announcements and updates. Since we posted last month’s… Read more

Avaya news May 2023: Avaya Cloud Office enhances communications for clothing brand

In Avaya news for May 2023, a well-known clothing company made life easier for employees with Avaya Cloud Office. Additionally, the supplier earned recognition for delivering exceptional customer service based on client ratings. Keep reading for details and more Avaya announcements. Since we published last month’s Avaya news roundup, the supplier has issued the following… Read more

Avaya news April 2023: Avaya earns recognition for UCaaS, CCaaS offerings

In Avaya news for April 2023, Constellation Research included Avaya Cloud Office and Avaya Experience Platform on shortlists of standout Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions, respectively. Keep reading for additional announcements and updates from the enterprise communications solution supplier. Since we posted our last monthly Avaya… Read more

Avaya news March 2023: CCS team migrates retailer to Avaya cloud environment

In Avaya news for March 2023, Converged Communication Systems (CCS) provided project management and professional services to a client in the retail industry that needed assistance moving from an on-premises Avaya environment to Avaya cloud solutions. Additionally, the enterprise communications solution supplier released details about a case study involving a multi-age school in Northamptonshire, U.K…. Read more

Avaya news February 2023: CCS team tackles Avaya IP Office 406 replacement for energy company

In Avaya news for February 2023, Converged Communication Systems (CCS) assisted a client who needed an Avaya IP Office 406 system replacement. Additionally, Avaya announced a restructuring support agreement to accelerate business transformation. Keep reading for more Avaya-related news and updates. CCS and Avaya monthly wins: Replacing a client’s IP Office 406 system An energy… Read more

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