How Avaya Solutions Can Help Keep Your Team Safe and Connected During the COVID-19 Crisis
With millions in the U.S. alone under orders to shelter in place/stay at home, working remotely has become the new normal for many people throughout the nation, as businesses seek to slow the spread of coronavirus disease 2019 (COVID-19).
During this time of unprecedented global upheaval, we’d like to assist organizations across all industries in your efforts to keep your team members safe and follow social distancing guidelines without hurting productivity or neglecting connections with customers.
Avaya – a longtime trusted partner of ours – has assembled a response team and has made a wide range of special offers available to help businesses that need to ramp up remote work capabilities and address the increase in customer inquiries many have experienced due to the pandemic.
Here are some options from this enterprise communications solution supplier that can help your company adapt to the changing state of the world and maintain strong client relationships during this ongoing state of emergency. Because of the pandemic, Avaya is offering discounts and temporary complimentary licenses for many of these products to support businesses in need.
Remote Work Products and Offers
With these offerings from Avaya for remote workers, you can give your team all the Unified Communication (UC) capabilities they need to get things done and collaborate with colleagues and customers via various channels – including voice, video, web chat and more – while doing their jobs from home.
COVID-19 remote worker offers and solutions include the following:
- Complimentary 90-day remote worker access licenses for existing Avaya Aura, IP Office and CS1000 users.
- Discounted remote working device packages, including headsets, conference phones, huddle cams and more.
- Free 60-day Avaya Spaces license for organization-wide cloud collaboration capabilities.
- Complimentary 90-day remote agent access licenses for existing office-based agents on Aura Contact Center, Contact Center Select, Oceana Solution and Call Center Elite.
- Avaya Professional Services (APS) to help transition office-based workers and agents to remote work.
- Avaya IX Workplace for remote workers, including enterprise-grade collaboration tools (messaging, voice, presence, and video and web conferencing).
Customer Inquiry Management Tools
As the pandemic disrupts daily life and previously planned events and services, organizations in many verticals now find themselves seeking to accommodate an avalanche of customer inquiries, including sky-high call volumes. Without the ability to properly handle this surge in communication, companies will likely suffer reputation damage and lose clients, as people become frustrated with long hold times, dropped calls and other issues.
The following offerings and products can make a big difference in your ability to keep delivering a satisfactory customer experience during this crisis:
- Avaya Cloud Notification Solution (ACNS), which includes Hotlines, Auto Forms, Custom IVR and Auto Attendant features.
- ACNS web-based chat for businesses, which allows customers to reach you via SMS.
- Automated communications products, such as the Avaya Mobile Experience (which gives smartphone callers the option to visit a self-service mobile website) and CallBack Assist (which allows callers to schedule a call back rather than waiting on hold).
- Proactive Outreach Manager, a contact center solution that gives you the ability to send out important notifications and information to clients via automated voice, email and SMS campaigns.
These are only some of the Avaya solutions and products available to help your business adjust to new demands as the current situation develops. The CCS team has extensive experience working with all types of Avaya solutions and would be happy to provide you with more details about what the supplier has to offer and assist you with advisory, implementation and maintenance services.
Our techs can assess your current capabilities and help determine which offerings make the most sense for your business, based on your pain points, needs and goals. If you’re interested in learning more, please call 877-598-3999 or email sales@convergedsystems.com.
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