{"id":538,"date":"2014-02-27T08:00:09","date_gmt":"2014-02-27T08:00:09","guid":{"rendered":"http:\/\/convergedsystems.com\/blog\/?p=538"},"modified":"2018-10-09T11:56:37","modified_gmt":"2018-10-09T16:56:37","slug":"avaya-launches-new-ip-office-to-extend-quality-customer-service","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-launches-new-ip-office-to-extend-quality-customer-service\/","title":{"rendered":"Avaya launches new IP Office to extend quality customer service"},"content":{"rendered":"

\"new<\/a>A study done by Avaya<\/a> unveiled how poor customer service negatively impacts companies. As the study revealed, the cost of inconvenience can be detrimental to a business and its clients. If the client encounters too many obstacles or has to jump too many hurdles to obtain the service they pay for, they\u2019re more likely to drop the company and pursue other options for their desired service.\u00a0 To be exact, Avaya found that 66 percent of participants expressed that they were likely to stop spending money on a company as a result of a high effort experience, with 37 percent extremely likely to stop spending money on the company.<\/p>\n

Along with low effort, 87 percent of respondents expressed that they rate the agents\u2019 knowledge of the product or service as important when representing a company.\u00a0 Background and in-depth knowledge of the product or service a customer service agent represents is essential when building client-company relationships. Well-informed customer service representatives ensure that the client feels comfortable and confident when relying on that company.<\/p>\n

And, apparently, attitude is everything. A reported 83 percent of respondents agree that having friendly, engaging customer service representatives is important.<\/p>\n

From this study, Avaya, a leading global provider of next-generation business collaboration and communications solutions, announced its launch of the new IP Office Contact Center. This new product aims to expand Avaya\u2019s customer experience management by providing midsize businesses with the simplicity and value they require. Additionally, the Avaya IP Office supports 5-100 contact center agents and enables blended multi-channel capabilities which improves customer experiences and agent efficiency.<\/p>\n

Avaya\u2019s IP Office provides midsize businesses with expertise from contact center agents through the product\u2019s voice, mail and chat capabilities. This offers customers easy to use and fast experiences when trying to access information and resources.<\/p>\n

“Midsize firms have a real challenge when it comes to maintaining effective customer contact. They don’t have the close relationships with their customers that the smallest firms have and they lack the resources that the largest firms have in building expensive comprehensive contact centers,\u201d Ray Boggs, VP of SMB Research, said.<\/p>\n

Avaya aims to provide its customers with reliable and efficient customer service, so they never have to worry about not receiving the proper service and solutions.<\/p>\n

\u201cAvaya IP Office Contact Center brings to midsize firms the key capabilities they need to provide the personal contact support that customers look for,\u201d Boggs said. \u201cIn particular the multi-channel capability means that a firm can engage with customers in the ways they prefer — voice, email, or chat. That’s the starting point for any successful customer interaction.”<\/p>\n\"Facebook\"<\/a>\"twitter\"<\/a>\"linkedin\"<\/a>","protected":false},"excerpt":{"rendered":"

A study done by Avaya unveiled how poor customer service negatively impacts companies. As the study revealed, the cost of inconvenience can be detrimental to a business and its clients. If the client encounters too many obstacles or has to jump too many hurdles to obtain the service they pay for, they\u2019re more likely to… Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-538","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nAvaya launches new IP Office to extend quality customer service - Converged Systems Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.convergedsystems.com\/blog\/avaya-launches-new-ip-office-to-extend-quality-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avaya launches new IP Office to extend quality customer service - Converged Systems Blog\" \/>\n<meta property=\"og:description\" content=\"A study done by Avaya unveiled how poor customer service negatively impacts companies. As the study revealed, the cost of inconvenience can be detrimental to a business and its clients. If the client encounters too many obstacles or has to jump too many hurdles to obtain the service they pay for, they\u2019re more likely to... 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