{"id":1829,"date":"2025-04-28T16:12:59","date_gmt":"2025-04-28T21:12:59","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1829"},"modified":"2025-04-28T16:12:59","modified_gmt":"2025-04-28T21:12:59","slug":"avaya-news-april-2025-supplier-introduces-avaya-infinity-platform-for-cx","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-news-april-2025-supplier-introduces-avaya-infinity-platform-for-cx\/","title":{"rendered":"Avaya news April 2025: Supplier introduces Avaya Infinity\u2122 platform for CX"},"content":{"rendered":"<p><a href=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-1305\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png\" alt=\"Avaya logo.\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-768x316.png 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>In Avaya news for April 2025, the communication solution supplier announced the new Avaya Infinity\u2122 platform. Additionally, the provider\u2019s partner program received recognition from CRN, a brand of The Channel Company. Avaya also announced the results of a study on the impact of AI in the contact center. Keep reading for details.<\/p>\n<p>Since we published our last Avaya news round-up, the supplier has issued these press releases:<\/p>\n<p><strong>1. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/newsroom\/2025\/pr-us-250422\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Announcing Avaya Infinity\u2122 Platform<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The new solution leverages modern technologies like AI and intelligent orchestration to fix fragmented customer experiences (CX). The Avaya Infinity\u2122 CX platform increases enterprise agility and connects channels, insights, technology and workflows.<\/p>\n<p>2. \u201c<a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-250325\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>New Avaya Study Finds AI Orchestration is Revolutionizing Customer Experience in the Contact Center as Large, Global Organizations Shift to Hyper-personalized Engagement<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The study, commissioned by Avaya and conducted by Forrester Consulting, found that 42 percent of business decision-makers believe cutting operational costs and increasing customer satisfaction are equally important where AI in CX is concerned.<\/p>\n<p><strong>3. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-250324\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>CRN Recognizes Avaya\u2019s Commitment to Strategic Partnerships with 5-Star Rating for 17th Consecutive Year<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The rating acknowledges the value the Avaya partner program delivers, supporting long-term success by providing market-leading solutions and outstanding CX. The evolving Avaya Partner Program is based on the core principles of loyalty, quality and organic growth.<\/p>\n<p>If you want to explore Avaya solutions for your business, the CCS team is available to assist you. As an established Avaya business partner, we offer white-glove <a href=\"https:\/\/www.convergedsystems.com\/avaya_system_installation.html\" target=\"_blank\" rel=\"noopener\">installation<\/a>, <a href=\"https:\/\/www.convergedsystems.com\/phone_system_maintenance.html\" target=\"_blank\" rel=\"noopener\">maintenance<\/a> and <a href=\"https:\/\/www.convergedsystems.com\/customer_support.html\" target=\"_blank\" rel=\"noopener\">support services<\/a>. Additionally, we can offer current Avaya clients the latest deals and promotions.<\/p>\n<p>Start today by calling 877-598-3999 or emailing <a href=\"mailto:sales@convergedsystems.com\" target=\"_blank\" rel=\"noopener\">sales@convergedsystems.com<\/a> to talk to our team of Avaya experts.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1829&#038;t=Avaya%20news%20April%202025%3A%20Supplier%20introduces%20Avaya%20Infinity%E2%84%A2%20platform%20for%20CX&#038;s=100&#038;p&#091;url&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1829&#038;p&#091;images&#093;&#091;0&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-content%2Fuploads%2F2016%2F12%2FAvaya-Logo-300x123.png&#038;p&#091;title&#093;=Avaya%20news%20April%202025%3A%20Supplier%20introduces%20Avaya%20Infinity%E2%84%A2%20platform%20for%20CX\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"Facebook\" title=\"Share on Facebook\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/facebook.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-twitter nolightbox external\" data-provider=\"twitter\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1829&#038;text=Hey%20check%20this%20out\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"twitter\" title=\"Share on Twitter\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1829&#038;title=Avaya%20news%20April%202025%3A%20Supplier%20introduces%20Avaya%20Infinity%E2%84%A2%20platform%20for%20CX\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>&nbsp; In Avaya news for April 2025, the communication solution supplier announced the new Avaya Infinity\u2122 platform. Additionally, the provider\u2019s partner program received recognition from CRN, a brand of The Channel Company. Avaya also announced the results of a study on the impact of AI in the contact center. Keep reading for details. Since we&#8230; <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/avaya-news-april-2025-supplier-introduces-avaya-infinity-platform-for-cx\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1829","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya news: Supplier debuts Avaya Infinity\u2122 platform<\/title>\n<meta name=\"description\" content=\"In this month\u2019s Avaya news, the supplier introduced the Avaya Infinity\u2122 platform, which utilizes advanced tech to enhance CX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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